IT Helpdesk Executive

Overview

Job Title: IT Help Desk Executive
Location: The Foresta by Joysuites Hospitality Pvt. Ltd.
Experience Required: 1 to 2 years
Department: Information Technology

Job Summary:
We are seeking a dedicated and tech-savvy IT Help Desk Executive to join our team at The Foresta, a premium resort property. The ideal candidate will have 1–2 years of hands-on experience in IT support with a strong understanding of hardware, software, networking, and IT operations within a hospitality or resort environment.

Key Responsibilities:

• Provide first-level support for hardware, software, network, and system-related issues.
• Troubleshoot and resolve issues with desktops, laptops, printers, Wi-Fi, and other devices.
• Assist with the installation, configuration, and maintenance of IT infrastructure.
• Monitor system performance and ensure smooth operations across departments.
• Coordinate with external vendors for hardware or software maintenance when required.
• Maintain IT asset inventory and documentation.
• Support guest-related IT needs in coordination with front office or operations teams.

Requirements:

• Diploma/Degree in IT, Computer Science, or related field.
• 1–2 years of relevant experience in IT support, preferably in hospitality or resort settings.
• Knowledge of Windows OS, networking, troubleshooting tools, and basic server operations.
• Excellent communication and problem-solving skills.
• Ability to work flexible hours and respond to urgent issues when needed.

Job Types: Full-time, Permanent

Pay: ₹10,786.96 - ₹18,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Provident Fund

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Work Location: In person

Expected Start Date: 10/04/2025