IT Helpdesk Engineer

Overview

Job Overview:

We are looking for IT Heldesk Engineer to provide efficient IT support for our international clients. This internship requires hands-on experience in troubleshooting, Microsoft 365, and customer service. If you're eager to learn, technically inclined, and enjoy problem-solving, this is the perfect opportunity for you!

#Key Responsibilities:

• Provide IT support through phone, email, and team chat.
• Assist with Active Directory management (2012, 2016, 2019) and troubleshooting.
• Troubleshoot issues related to Windows 7, 10, and 11.
• Resolve network printer, scanner, and hardware issues.
• Support Office 365 setup and maintenance.
• Document service requests and resolutions using helpdesk software.
• Ensure system security and updates are applied regularly.
• Provide support for file-sharing systems and data access

#Requirements:

• Basic knowledge of Active Directory and computer hardware.
• Familiarity with Windows 7, 10, and 11.
• Strong communication skills and client interaction.
• Basic understanding of Office 365 (preferred).
• Eagerness to learn and work in a team-oriented environment.
• Ability to manage time efficiently and prioritize tasks.
• Strong problem-solving skills and attention to detail.

Job Types: Full-time, Fresher, Internship

Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Shift:

• Night shift
• Rotational shift
• UK shift
• US shift

Work Days:

• Monday to Friday

Work Location: In person