IT Executive

Overview

Executive - IT Support - Key Responsibilities:

• Provide first-level technical support for desktops, laptops, printers, and peripherals.
• Install, configure, and maintain hardware, software, and operating systems (Windows/macOS/Linux).
• Respond to support requests via phone, email, or ticketing system in a timely and professional manner.
• Troubleshoot and resolve issues related to hardware, software, internet connectivity, VPN, and email.
• Maintain inventory of IT assets and ensure all systems are up to date with security patches.
• Set up new user accounts, email, and system access as per company policies.
• Assist in managing Active Directory, Office 365, and other enterprise tools.
• Escalate unresolved issues to higher-level support or vendors as needed.
• Document solutions and create user guides or SOPs for recurring issues.
• Provide support for video conferencing tools and meeting room setups.
• Maintain high standards of customer service and professionalism.

Qualifications:

• Diploma or Bachelor's degree in IT, Computer Science, or related field.
• 1–3 years of experience in IT support or desktop support role.
• Strong knowledge of Windows OS, MS Office Suite, and basic networking.
• Familiarity with ticketing systems (e.g., ServiceNow, Jira, Freshservice).
• Understanding of Active Directory, DNS/DHCP, and basic IT security practices.
• Excellent problem-solving and communication skills.
• Ability to work independently and in a team environment.
• IT certifications (CompTIA A+, Microsoft, ITIL, etc.) are a plus.

Preferred Skills:

• Experience supporting remote users and working in hybrid environments.
• Familiarity with mobile device management (MDM) solutions.
• Basic knowledge of virtualization (VMware, Hyper-V) is a bonus.

Interview Location - Ground Floor, House No D/18 Koelnagar, Rourkela, Odisha, Pincode - 769042 CONTACT NUMBER - Priyadarshani 9348506006, Kindly Contact over call or whatsapp -9090053170

Meet - Priyadarshani Choudhury

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Shift:

• Day shift

Work Location: In person