IT&D Analyst Service Introduction

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.

Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Information Technology & Digital

In IT&D, you'll be a force for good, whether you're championing cyber security, defining how we harness the power of technology to improve our business, or working with data to guide the innovation of consumer loved products.

Working globally across functions, you'll own your projects and process from start to finish, with the influence and visibility to achieve what needs to be done. And if you're willing to bring your ideas to the table, you'll get the support and investment to make them happen.

Your potential will never be wasted. You'll get the space and support to take your development to the next level. Every day, there will be opportunities to learn from peers and leaders through working on exciting, varied projects with real impact. And because our work spans so many different businesses, from Research and Product Development to Sales, you'll keep learning exciting new approaches.

About the role

• This is a strategic and challenging role supporting live commercial markets, factories and Area Headquarters across Core and Essential SAP templates deployed in Reckitt.
• To provide best in class support to live factories, markets and AHQ across all finance, ERP and legal systems within the Core and Essential business units.
• Reduce incidents across ERP landscape.
• Enrich user experience with more effective issue resolution.
• Ensure correct delivery of changes including communication packs.
• Reduce user onboarding process.
• Support project deployments to ensure service introduction activities are completed in a timely manner

Your responsibilities

• Support Monthly Service Reviews with support partners.
• Provide KPI reporting metrics on support effectiveness.
• Help to monitor support queues and take appropriate actions.
• Act as a contact point for incident escalations and work with support partners on delivery.
• Support Service Introduction Manager in working with Regional Leads and Product Owners in developing action plans for service improvements.
• Support Service Introduction Manager in defining opportunities to align ways of working across all streams in Finance, ERP and Legal.
• Help to facilitate Knowledge Transfer from project teams into Adoption and BAU support organisations.
• Coordinate change management process under required Finance, ERP and Legal solutions.
• Support presentation of changes at Global CABs, where necessary.
• Provide reporting on status of change requests using relevant change management systems.
• Provide support in generation of release packs for monthly releases.
• Work with Central OCM and Level 3 support teams on improvements to training and user onboarding process.
• Suggest automation opportunities regarding user onboarding.
  

The experience we're looking for

• Good knowledge of service management and understanding of the usual KPIs to measure quality.
• Good understanding of incident, problem and change management processes.
• Good experience of reporting tools and ability to generate reports and dashboards, like Excel, Power BI and similar.
  

The skills for success

Advanced Analytics, Data Analytics, Project Management, Programme Management, Design Thinking, Digital Transformation, Change Management, Adoption, Technology Adoption Lifecycle, Stakeholder Relationship Management, Vendor Management, Outstanding Communication, stakeholder engagement.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.

We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.

All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.