IT Configuration Engineer Senior Manager - Chapter Lead - Messaging

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

To realize our digital transformation, we need to transform our products, experiences, processes, technology and how we operate. Delivering our clients unrivalled experience of exceptional service, value and flexibility is part of our DNA. We are looking for people who are passionate about Agile ways of working and want to spread this approach within our teams and business processes.

To execute this transformation, we need people who take the lead in defining standards and guardrails of working and developing expertise within the chapter. Chapter Leads will optimize the deployment of Chapter members in their respective squad(s) and line-manage Chapter members to guide and develop their skills and expertise in both current and emerging technologies, as well as the necessary non-technical skills to excel and articulate the value of their work.

The Digital Collaboration Portfolio includes ten squads across numerous product teams, and covers a wide variety of subject matter, including but not limited to:

Digital Collaboration Product Team

• Virtual Meeting Experience: Includes tools like Zoom, Teams meetings, Webex, virtual and physical whiteboarding (i.e. Miro/Zoom/Microsoft Whiteboard)
• Messaging: includes tools like Slack, Outlook, Exchange, Teams (messaging), and Viva Engage
• Meeting Room and Hybrid: In-room conferencing, A/V systems, CVI services, covering use cases of experience equality between in-office and remote working
• Content Collaboration: Includes tools like OneDrive, SharePoint (on-premises and online), and SendThisFile
• Team Productivity: covers tools like Trello, Planner, Teams Overall strategy, and PowerAutomate for portfolio use
• Collab Security: Focusing on products like Microsoft Purview and Mimecast, ensuring we appropriately protect
• Collab Compliance/INFOex: Utilizing our custom built Case Team Data management application combined with Microsoft native capabilities, ensure that our case team folders and data adhere to our strict internal and external regulatory requirements to guarantee for our clients that we safely and responsibly manage their information throughout the case team lifecycle.
• Data & Analytics: Advance our collaboration product health and offerings through strong, proactive AI-driven data analysis

This particular SaaS Engineering chapter lead role will be scoped to our Messaging squad.

The SaaS Engineering Chapter Lead is a leader who blends deep domain expertise in the Digital Collaboration suite (namely the M365 platform and those tools named above) with a passion for coaching and developing people. You will directly oversee a team of Chapter members, who will be embedded in a squad but report to you as their line manager. You will help them grow and develop in their area of expertise and ensure alignment on the “how” of the work they perform in Squads. You will serve as a “player-coach,” spending part of your time embedded in a Squad yourself. You will work as a Squad Member in your domain of expertise, helping to advance the work and using your experience to maximize Squad performance. You will also be committed to maintaining and developing your own expertise and knowledge to ensure that you and your Chapter members bring the latest thinking to your roles.

The SaaS Engineering chapter is charged with working with our SaaS vendors and product teams to implement some of BCG’s more complicated collaboration solutions. For example, successful people in this role have been responsible for the migration of our user base to Exchange Online, helping to facilitate the mass ingestion of >100k PST files into our Exchange Online active mailbox and online archive to help improve collaboration capabilities and performance at the same time, and championing the technical aspects of our future chat and channel messaging strategy. The SaaS engineering team focuses more on major implementations and projects, and works in tandem with our Sustaining Engineering team to ensure appropriate serviceability and avoidance of technical debt in our implementations.

Among your responsibilities, you will:

• Continuously develop Chapter expertise
  • Maintaining best-in-class Chapter expertise and resources in order to deliver the right knowledge and skills to Squads
  • Staying abreast of relevant developments and innovations in domain area, both internally and externally
  • Maintaining your own technical knowledge through learning and continuous improvement
  • Develop and train the team on comprehensive and streamlined implementation procedures for all products within the Digital Collaboration Product suite, with a particular focus on our messaging squad.
  • Partner with our Infrastructure team and Sustaining Engineering Chapter Lead to implement an appropriate interaction model between our Agile squads and BCG’s non-Agile teams such as our IT Service and Infrastructure organizations.
• Develop Chapter members and the Chapter as a whole
  • Overseeing, providing feedback, and developing Chapter members to help improve domain knowledge and better serve the Squads in which they work
  • Discussing Chapter development progress and opportunities with the Tech Team Lead
  • Educate team members on foundations and criticality of change management excellence, CMDB utilization, and rapid deployment methodologies to minimize the risk of human error and downtime because of our changes
  • Coach chapter members on how to identify and execute on candidates for automation or transition of responsibility to adjacent teams such as Sustaining Engineering to “shift left”
• Share knowledge and expertise within and outside of the Chapter
  • Ensuring the “how” of the work performed by Chapter members is aligned with established technical roadmaps and guardrails to drive strategy
  • Sharing relevant insights and developments within area of expertise with Chapter members and related Chapters
  • Actively sharing knowledge and expertise across the organization with other Chapters
• Identify resource needs throughout the organization
  • Engaging Product Owners, Portfolio Leads, Tech Area Leads, Product Team Leads and Tech Team Leads to allocate Chapter members and ensure Squads have proper technical resourcing and functional expertise
  • Identifying expertise and resource gaps and training or hiring the talent needed to
    address them
  • Act as an advocate for our engineers in challenging discussions and encourage them through coaching and by example to be self-sustaining within the squads to which they are assigned.
• Work in a Squad to realize its mission
  • Advancing the work of the Squad based on items in the backlog and priorities set by the Product Owner
  • Sharing expertise with Squad members and working cross-functionally to advance the work of the Squad
  • Flexibly move in and out of multiple squads to partner with product owners and the assigned engineers to identify and execute on process efficiency activities, critical project tasks, and other innovative ways of transforming how our products are run and operated.
• Enable the organization’s new way of working
  • Modelling behaviors to support the organization’s transformation to a new way of working
  • Actively creating and maintaining a positive culture within the Chapter based on Agile leadership behaviors
  • Partner with the portfolio’s solution architect and enterprise architect to facilitate our move to BCG’s strategic architecture for Digital Collaboration as determined by the Technical Area Lead.
  • Focus heavily on automation and self-service opportunities to empower our users and allow our IT team to focus on more value-creating activities.

What You'll Bring

• Total 7+ years’ relevant experience, including a proven track record in a management position, leading large cross-functional teams and solving complex problems for business functions with significant business impact
• Proven track record of leading through influence, building long-term relationships and confidence building vision, roadmaps, budgets, priorities and objectives
• Good understanding of technology enabled business transformation, Digital transformation, Organizational transformation, delivering enterprise-level IT and Digital projects
• Financial literacy and ability to understand how budgets and funding processes impact the Chapter's work
• Deep knowledge of their area of expertise, being referents among colleagues and with ability to go one step further
• Knowledge of Agile Methodologies and ways of working (Scrum, XP, Devops…), understanding and applying “servant leader” mindset and with the ability to engage in Agile ceremonies to provide teams necessary direction and guidance
• Exceptional communications and stakeholder management skills
• Entrepreneurial spirit and comfort working within rapidly changing environment

Who You'll Work With

• Your whole Chapter, by setting their direction, establishing objectives and key results, working on the staffing and development of your chapter, and ensuring that you maximize outputs and working products
• Portfolio Leaders and Technical Area Leads, with whom you shall work to manage chapter resources and ensure a positive collaboration
• Product Team Leads and Tech Team Leads, with whom you will coordinate tactical activities and individual initiatives in accordance with our Agile calendar.
• Peer SaaS Engineering functions and our Enterprise Architecture organization to create architectural simplicity and significant performance improvement gains.
• Agile Coaches and Scrum Masters, that will ensure that you adopt agile principles, mindset and ways of working into your daily routine and who will coach you during the transformation

Additional info

YOU’RE GOOD AT

• Inspiring and motivating your team
• Comfortable with both planning and execution
• Partnering with architects on design during the early phases of ideation of an initiative
• Influencing the organization through thought leadership that shapes technical demand
• Committing to cross-functional collaboration to achieve the best results for
  the organization
• Enjoying coaching and developing people to improve their performance, knowledge
  and expertise
• Being intellectually curious and enjoy learning new skills and capabilities (e.g., Agile principles and technology platforms)
• Bringing a data-driven approach to decision making, both in day-to-day management and in making strategic trade-offs
• Challenging conventional thinking to drive engineering and product excellence

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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