IT Asset Manager

Overview

Payroll – Fidelis technology

Location – Malad West ( Mindspace) ( Only western Line candidates will consider) and Pune, Yerwada

Designation –Service desk Supervisor ( Desktop Team Lead)

Experience – – 3+ Years’ experience in Desktop Team Leading ( Total experience should be more than that)

salary – 5.5 LPA ( ( if candidate is getting less salary package, we can offer him only 30% hike within our budget )

rotational shift, 6 working day,1 rotational week off

Interview Mode – face to face

NP – Immediate to 30 days

Only male

Please find the below JD.

• Identify/ articulate a clear problem statement of production issues for resolver groups to act/ respond with appropriate priority.

• Participate in regular discussion forums (scheduled / unscheduled calls) with local & onshore resolver groups to garner appropriate attention on open incidents/ requests.

• Participate in Technical & Management bridges as required.

• Maintain a healthy dialogue with various resolver groups viz. local & onshore infrastructure teams for driving through effective resolution with minimum transactions.

• Establish & maintain a close working rapport with stakeholders from business operations and thus, be naturally approachable to them for issues requiring attention.

• Act as a reliable point of contact for the Service Desk team for issue escalations & non-standard service requests.

• Publish regular communication on incidents to all stakeholders through applicable channels; conduct quality checks on the same.

• Ensure adherence of response/ resolution timelines per SLA.

• Follow-through & monitor ticket flows for critical & ageing issues.

• Conduct quality checks on closed tickets, drive FCR & RCR.

• Ensure due escalation to relevant stakeholders, across local IT/ onshore IT/ local business, as applicable.

• Own from start-to-finish all routine activities viz. Antivirus updates, (inform/ seek permission from the Asset Mgmt Team), upkeep of common devices like printers & other IT accessories.

• Timely review of work orders, seek approval from stake holders & appropriately publish schedule to the business

Job Type: Full-time

Pay: Up to ₹200,000.00 per year

Benefits:

• Health insurance

Schedule:

• Rotational shift

Education:

• Bachelor's (Preferred)

Work Location: In person

Application Deadline: 13/03/2025
Expected Start Date: 22/03/2025