IT Analyst

Overview Of 73 Strings

73 Strings is an innovative platform providing comprehensive data extraction, monitoring, and valuation solutions for the private capital industry. The company's AI-powered platform streamlines middle-office processes for alternative investments, enabling seamless data structuring and standardization, monitoring, and fair value estimation at the click of a button. 73 Strings serves clients globally across various strategies, including Private Equity, Growth Equity, Venture Capital, Infrastructure and Private Credit.

Our 2025 $55M Series B, the largest in the industry, was led by Goldman Sachs, with participation from Golub Capital and Hamilton Lane, with continued support from Blackstone, Fidelity International Strategic Ventures and Broadhaven Ventures.

About The Role

We are seeking a highly skilled and motivated IT Analyst to join our team. The ideal candidate will have a strong background in IT support, troubleshooting, and customer service, with the ability to manage and resolve technical issues efficiently.

Responsibilities

Technical Support:

• Provide first-level support for all company assets.
• Troubleshoot and resolve hardware and software problems.
• Install, configure, and maintain operating systems and applications.
• Assist with network connectivity issues and ensure stable internet access.
  
  

IT Asset Management:

• Maintain an inventory of all IT assets, including virtual/cloud applications.
• Track and manage IT assets throughout their lifecycle, from procurement to disposal.
• Conduct regular audits and assessments to ensure optimal use of IT assets.
• Document and implement Mobile Application Management capability rollout.
  
  

Customer Service:

• Respond to support tickets in a timely and professional manner.
• Communicate effectively with users to understand their technical issues and provide appropriate solutions.
• Train users on new hardware and software as needed.
  
  

Who We’re Looking For

You have strong troubleshooting skills and can resolve technical issues efficiently.

You pay close attention to detail and ensure accuracy in your work.

Strong communication and customer service skills.

Ability to work effectively as an Individual Contributor and as a Team player.

We cultivate a culture of innovation and collaboration, where your ideas matter. We empower our team members to take initiative, learn continuously, and thrive in a supportive environment.