IT Analyst - Business Analysis (Scrum Master) - req32570

IT Analyst - Business Analysis (Scrum Master)

Job #: req32570

Organization: World Bank

Sector: Information Technology

Grade: GE

Term Duration: 4 years 0 months

Recruitment Type: Local Recruitment

Location: Chennai,India

Required Language(s): English

Preferred Language(s)

Closing Date: 4/19/2025 (MM/DD/YYYY) at 11:59pm UTC

Description

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 130 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org

ITS Vice Presidency Context

The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video:https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7w

Our vision is to transform how the Bank Group accomplishes its mission through information and technology. In this fast-paced, ever-changing world, the formulation and implementation of the ITS strategy is an ongoing, iterative process of learning and adaptation developed through extensive consultations with business partners throughout the World Bank Group.

ITS shapes its strategy in response to changing business priorities and leverages new technologies to achieve three high-level business outcomes: business enablement, by providing Bank Group units with innovative digital tools and technologies to transform how they deliver value for their clients; empowerment & effectiveness, by ensuring that all Bank Group staff are connected, able to find information, and productive to accelerate the delivery of development solutions globally; and resilience, by equipping the Bank Group to provide risk-based cybersecurity and robust data protection for a global network and a growing cloud platform.

Implementation of the strategy is guided by three core principles. The first is to deliver solutions for business partners that are customer-centric, innovative, and transformative. The second is to provide the Bank Group with value for money with selective and standard technologies. The third principle is to excel at the basics by providing a high performing, robust, and resilient IT environment for the organization.

The ITS mission is to leverage information and technology as a force multiplier to accelerate, deepen, and sustain development impact. ITS is on an Agile transformation journey, reshaping all aspects of the operating model to increase and accelerate value creation

Unit Context

WBG Finance (ITSFI) is responsible for providing high quality, streamlined information and technology solutions for the World Bank’s Financial & HR services, which include Human Resources, Corporate Finance, Risk Management, Controls, Treasury, Loans, Accounting, and Concessional finance (handling donor contributions from inception to the point of final disbursement, including IDA, Financial Intermediary Funds and Trust Funds). ITSFI is additionally responsible for building its IT services using a shared platform that provides scale, leverage, reliability, and control while at the same time improving responsiveness to emerging business needs. The ITSFI team is accountable for the implementation of the ITS Strategy supporting WBG core finance business processes.

ITSFE, unit within ITSFI, provides systems and technology support to mission critical and core financial applications of the WBG, such as SAP, which enables a unified client experience in the areas of Budget Planning & Financial Reporting, while standardizing and streamlining core business functions. It also provides IT solutions to support WBG IDA strategic resource mobilization operations and advances technology for automating business processes for WBG staff.

ITSFE also provides provide DevOps services to ITSFI applications to streamline and automate the software development lifecycle by fostering collaboration between development and operations teams, enabling faster delivery of high-quality applications.

Technical Competencies Required

ITSFE is seeking an experienced Agile Scrum Master with Azure DevOps experience to guide Agile teams in delivering high-quality projects. The Scrum Master will facilitate agile ceremonies, guide teams on Agile best practices, and ensure successful project delivery in alignment with agile delivery principles. This role may also include engaging in technical challenges, collaborating with cross-functional teams to address complex problems, and providing Agile leadership to ensure timely and effective solutions.

Duties and Accountabilities

• Facilitate SAFe Agile ceremonies including Daily Standups, Sprint Planning, Iteration Reviews, PI (Program Increment) Planning, and Retrospectives.
• Guide Agile teams on SAFe practices and principles, promoting continuous improvement and team collaboration.
• Participate in technical challenges, helping the team ideate and deliver innovative solutions to complex problems.
• Work closely with Product Owners and other IT and business stakeholders to ensure proper alignment of program objectives, features, and story prioritization.
• Identify and remove impediments that block progress, ensuring smooth project delivery and risk mitigation.
• Promote an Agile mindset across the teams, encouraging self-organization, collaboration, and accountability.
• Track and report on key metrics such as team velocity, iteration progress, and PI goals to stakeholders and leadership.
• Facilitate communication and collaboration between teams, ensuring cross-team alignment.
• Support the team in maintaining focus on business value, outcomes, and timely delivery of increments.
• Engage in and support team participation in technical challenges to continuously improve Agile processes and technical outcomes.
• Proficiency in Azure cloud services, including virtual machines, containers, networking, and databases.
• Experience in designing, implementing, and managing Continuous Integration/Continuous Deployment (CI/CD) pipelines using Azure DevOps.
• Expertise in version control systems (Git) for managing and tracking code changes.
• PowerShell, YAML, or Python scripting skills for automating tasks and processes.
• Experience with monitoring and logging tools for performance and reliability management.
• Understanding security best practices, including role-based access control (RBAC), Azure Policy, and managing secrets with tools like Azure Key Vault.
• Ability to collaborate effectively with development, operations, and security teams, with strong communication skills to drive DevOps culture.
• Strong problem-solving abilities to troubleshoot and resolve complex technical issues related to DevOps processes.
• Prior experience in migrating on-prem TFS to cloud ADO is huge plus
• Familiarity with migration tools such as Azure DevOps Migration Tools, TFS-to-ADO CLI tools, or similar utilities.
  
  

Selection Criteria

• Master's degree in business, computer science, or a related field, combined with a minimum of 5 years relevant experience, or bachelor’s degree with 7 years of relevant experience.
• A strong background in software development or IT operations and expertise in Azure cloud services are essential.
• Proficiency in DevOps practices like CI/CD, version control systems like Git and experience with Azure DevOps pipelines.
• Formal Scrum Master training or certification
• Formal training or certification associated with DevOps Engineering
• A minimum of 3 years of experience in Agile methodologies (Scrum, Kanban) and strong understanding of Agile planning tracking tools.
• Solid understanding of IT product lifecycle and delivery methodologies.
• Proven ability to collaborate with other team members across boundaries and contribute productively to the team's work and output, demonstrating respect for different points of view.
• Able to use strong interpersonal and teamwork skills to cultivate effective and productive relationships and partnerships across organizational boundaries.
• Proven ability to define and track key performance indicators relevant to the product and the business goals.
• Mastering data analytics tools to measure client satisfaction, team velocity, and product metrics.
• Excellent written and verbal communication skills, proficiency in creating concise reports, and presentations.
• Strong presentation and collaboration skills with proven record of leading meetings and influencing stakeholders in multicultural environments.
• Passion for innovation and staying up to date with the latest technology trends.
• Ability to learn quickly and adapt to changing priorities.
• Able to take personal ownership and accountability to meet deadlines and achieve agreed-upon results and has the personal organization to do so.
• Proficiency in English.
  
  

Core Competencies

• Deliver Results for Clients: Contributes to delivery of results for client on complex issues. Sets challenging goals that align with the WBG mission and is always looking to improve. Understands clients’ most pressing challenges and contributes to solutions. Takes personal responsibility for producing high quality work, identifying, and informing of risks, and delivering results for clients.
• Collaborate Within Teams and Across Boundaries: Keeps others fully informed to ensure integration and work consistency and displays a sense of mutuality and respect. Approaches conflicts as common problems to be solved. Seeks and listens to input from others to inform own decision making and openly shares information. Frames thinking/actions with a WBG corporate perspective in mind.
• Lead and Innovate: Brings new and different insights. Applies critical thinking to current approaches, identifies areas for improvement, and tries new solutions that drive results. Considers own behavior in context of WBG’s values and mission and recognizes impact one has on others. Operates in ambiguity and changing needs and supports others to do the same.
• Create, Apply and Share Knowledge: Actively contributes to and readily applies WBG’s body of knowledge for internal and/or external client solutions. Contributes to the department’s and WBG’s body of knowledge by applying lessons learned and expertise. Actively invests in own knowledge and seeks feedback. Builds personal and professional networks within and beyond the work group.
• Make Smart Decisions: Leverages available data and makes timely decisions. Seeks and analyzes facts, data, and lessons of experience to support sound, logical decisions regarding own and others’ work. Applies cost/benefit analysis to meet work program objectives. Contributes to decision making by providing relevant risk-analysis. Shows initiative when necessary and makes decisions in a timely manner within own area of responsibility.
  
  

IT Business Competencies

• Client Understanding and Advising: Advises the client and helps them think proactively about how to best meet their current and future needs, taking into consideration the real underlying issues that the client may not be aware of.
• Good understanding of technical architecture and system design.
• Learning Orientation: Stays abreast of new trends and developments in the industry and broader trends affecting WBG.
• Broad Business Thinking: Maintains a deep understanding of key business issues.
• Business Process Knowledge: Describes and documents critical cross-functional business process flows.
• Business Requirements Analysis: Reviews customer business requirements, recommending technological solutions that can be integrated and deployed in the environment.
• Project Management: Able to define staff and manage multiple projects as part of a program.
• Systems Thinking: Plans improvements that consider the critical, underlying and less apparent relationships between business, technology, and systems platforms.
  
  

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC , including our values and inspiring stories.