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2 Weeks ago
Infodot Technologies - Technical Support Engineer - Helpdesk & Ticket Management
Mumbai, Maharashtra, India
Information Technology
Full-Time
Infodot Technologies Private Limited
Overview
Job Description
Job Title : IT Support Engineer L2
Experience : 2 to 5 years
Job Location : Worli Mumbai
Key Responsibilities
Job Title : IT Support Engineer L2
Experience : 2 to 5 years
Job Location : Worli Mumbai
Key Responsibilities
- Manage and troubleshoot servers, firewalls (open source/device-based), G-Suite/O365, wireless networks, and network security.
- Assist in maintaining IT asset and software inventory.
- Perform Active Directory user administration, password resets, and unlocks.
- Install, maintain, and upgrade hardware, software, and server infrastructure.
- Conduct data backup operations and ensure system availability with minimal downtime.
- Handle helpdesk and ticketing management.
- Troubleshoot and maintain external computer peripherals, including printers, switches, projectors, mobile devices, and video conferencing tools like Zoom/Teams.
- Configure and troubleshoot Wi-Fi, LAN, DNS, DHCP, TCP/IP, and VPN.
- Implement and administer endpoint security, DLP, and drive encryption.
- Install and configure operating systems, including Server 2008/2012R2/2018, Windows 10, and Mac OS.
- Manage firewalls : Installation, configuration, VPN setup, link failover, and load balancing.
- Perform network cabling, routing, VLAN configuration, and security patch deployment.
- Collaborate with vendors for hardware and software support.
- Hands-on experience with O365, G-Suite, and Apple Mac devices
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