IAM Business Analyst

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Milestone Technologies is seeking an IT Business Analyst (BA) to support the successful implementation of SailPoint Identity Cloud, a cloud-based identity management solution. This role will focus on gathering and documenting requirements, facilitating stakeholder alignment, and ensuring seamless execution of the SailPoint Identity Cloud deployment to enable Identity and Access Management (IAM) functions.

As a mid-level BA, you will collaborate closely with technical teams, business stakeholders, and security compliance teams to define requirements, document processes, and ensure IAM governance best practices are incorporated into the solution.

Project Phases & Responsibilities

Phase 0: Readiness & RFP Support

Phase Objective:

• Focused on Readiness and assisting with the Request for Proposal (RFP) process.

BA Responsibilities:

Support the Strategy & Implementation Partner selection process by gathering business needs and defining evaluation criteria. Develop functional requirements to ensure the SailPoint Identity Cloud implementation aligns with business and security objectives. Establish the review and acceptance processes for key stakeholders, business units, and process owners to ensure smooth collaboration. Confirm communication plans and reporting structures to keep stakeholders informed throughout the implementation.

Phase 1: Foundational Implementation

Phase Objective:

• Establish the foundational IAM framework with a strong emphasis on:
  • Join-Move-Leave (JML) lifecycle management.
  • Onboarding workflows for multiple employee types, ensuring seamless identity provisioning.
  • Delivering an exceptional end-user experience.

BA Responsibilities:

Develop functional requirements and key documentation artifacts to support a future transition back to customer from the implementation partner. Support the definition and capture of key IAM data elements, including triggers, rules, policies, and workflows. Conduct process mapping sessions with stakeholders to identify IAM-related pain points and optimization opportunities. Document current-state (“as-is”) and future-state (“to-be”) workflows, systems, and IAM processes to ensure a smooth transition and long-term sustainability.

General Responsibilities

Business & Functional Analysis

• Work closely with technical teams, security, compliance, and business units to document detailed functional and technical requirements.
• Ensure alignment of IAM governance policies with business processes and security best practices.
• Support the customer’s documentation of role-based access control (RBAC), policy enforcement, and access governance requirements.

Stakeholder Collaboration & Documentation

• Act as a bridge between business and technical teams, translating business needs into clear, actionable requirements.
• Document business processes, use cases, and workflows related to IAM and SailPoint Identity Cloud.
• Support user acceptance testing (UAT) by documenting the customer’s test cases, gathering feedback, and ensuring business requirements are met.

Data & Process Optimization

• Work with stakeholders to identify inefficiencies in current-state IAM workflows (implementation partner to define target/future state)
• Support the development of IAM reporting metrics, dashboards, and audit logs to ensure compliance and governance.

Required Qualifications

• 4+ years of experience as a Business Analyst, preferably in Identity & Access Management (IAM), IT Security, or User-Provisioning GRC programs
• Understanding of IAM processes, user lifecycle management (JML), and access governance.
• Strong experience with requirements gathering, documentation, and stakeholder engagement.
• Ability to analyze IAM workflows, access controls, and identity policies to ensure security best practices.
• Experience with agile and hybrid project management methodologies (e.g., Scrum, SAFe, Waterfall).
• Proficiency in tools like JIRA, Confluence, MS Visio, Lucidchart, or Smartsheet for process documentation and tracking.

Preferred (But Not Required) Qualifications

• Experience working with SailPoint Identity Cloud or similar IAM solutions.
• Basic knowledge of cloud identity (e.g., SailPoint, Azure AD, Okta, AWS IAM).
• Basic knowledge of Privileged Access Management (PAM) solutions (e.g., CyberArk, BeyondTrust).
• Experience in BA/FA projects which involved automation, customization (Java, PowerShell), or API integrations

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

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