Hardware- IT Support Engineer

Overview

-Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
- Knowledge of MySQL/ SQL Database
- Site visit PAN India locations

BCA & MCA Fresher or 1 year experience candidates required

Job Types: Full-time, Permanent

Pay: Up to ₹25,000.00 per month

Benefits:

• Food provided
• Provident Fund

Shift:

• Day shift

Application Question(s):

• How many years of total experience do you have?
• What is your current salary?
• What is your expected salary?
• What is your notice period?

Work Location: In person