Ghaziabad, Uttar Pradesh, India
Information Technology
Full-Time
Smartping
Overview
- Provide support to internal / external customers while adhering to the set SLA parameters.
- Responsible for providing technical support (troubleshoot, online testing, problem solutions) to clients / customers.
- Facilitate calls with customers to explain / resolve / address the issues raised to technical support team.
- Perform initial troubleshooting, do analysis, test service flows to resolve customers concerns.
- Collaborate / coordinate with backend teams in identifying/ resolving customer issues.
- Capture and document all queries / concerns via the ticketing tool / email / calls.
- Responding to customers via various communication channels and to provide timely revert / updates / notifications.
- Share periodic updates and feedbacks on regular basis.
- Maintain regular tracker(s) and publish reports to all stakeholders.
- Ensure 100% adherence to team sand organizational processes.
- Time Management.
- Ticket management.
- Customer response and engagement.
- Cross-functional communication and coordination.
- Compliance and SOPs.
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