DevOps Engineer

Overview

Company Description

Vikgol provides on-demand software development services and offers access to top-tier teams of developers, designers, and product managers. The company streamlines the software development process with automation, resulting in higher efficiency and reliability. Vikgol specializes in Digital Transformation & Product Engineering, Mobility, Cloud & DevOps, Blockchain Development, and Data & Analytics services.

Role Description

This is a full-time on-site role based in Bengaluru for a DevOps Engineer at Vikgol. The Technical Support Engineer will provide a highly effective, proactive, and responsive

applications support service to all queries and issues, ensuring that the

applications/systems operate efficiently, reliably, and to agreed SLAs and KP

You shall be responsible for application availability, performance tuning, 1st and 2nd

level support, and root cause analysis.

Responsibilities

● Production support at a product/service company

● Deep understanding of the challenges encountered in providing a support service

across multiple time zones and the ability to resolve and mitigate such challenges

● Experience in service delivery and/or L2/L3 Support management with a proven track

record of delivering a first-class customer-focused support servi

● Experience in working and supporting applications hosted on Microsoft Azure or any

other cloud infrastructure

● Experience in supporting mission-critical web applications with high business

transactions and a large volume of users

● Ask customers targeted questions to quickly understand the root of the problem

● Diagnose and troubleshoot technical issues, including account setup and network

configuration

● Comfortable working in a roster schedule and being flexible in terms of working

hours

● Support needs to be provided via email, WhatsApp, and other communication

channels

● Daily reconciliation of pending transactions.

● Accountability of their task from end to end

● Document technical knowledge in the form of notes and manuals

Experience

● 4+ experience in production support/application support at a product/service

company

● Must have experience in any scripting language like Python etc.

● Excellent in SQL queries and understanding of database (MySQL)

● Knowledge of the challenges encountered in providing a support service across

multiple time zones

● Strong background in service delivery and/or L2/L3 support management

● Experience in working and supporting applications hosted on Microsoft Azure or any

other cloud infrastructure

● Experience in supporting mission-critical web applications with high business

transactions and a large volume of users

● Experience working on tools like Jira, Zoho, etc., having a working knowledge of

ticketing tool

● Comfortable working in a roster schedule and being flexible in terms of working

hours

Competencies and skills

To be successful in this role, you’ll need to have the following competencies and skills:

● Bash Scripting or Python

● MySQL

● Proficiency in Unix/Lin

● Tools: Jira/Zoho, Nagios, Git, putty, telnet etc.

● Excellent troubleshooting and problem-solving skills

● Excellent verbal and written communication skills

Good to have

● Basic knowledge of Java

● NoSQL database like MongoDB

● Knowledge of cloud like AWS or Google

Location : Bangalore | Notice Period : Immediate

Job Type: Full-time

Pay: ₹444,576.82 - ₹1,015,925.06 per year

Benefits:

• Health insurance

Ability to commute/relocate:

• BTM Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What will be your notice period?

Education:

• Bachelor's (Required)

Experience:

• Total: 3 years (Required)
• DevOps: 3 years (Required)
• Azure: 3 years (Required)

Location:

• BTM Layout, Bengaluru, Karnataka (Required)

Work Location: In person