Data Scientist 2

The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:
What you need to know about the role This role is in the Global Resolutions and Protections Portfolio strategy team. Global RnP is responsible for managing the overall policies and processes for PayPal’s post-transaction domain. Post transaction domain involves managing the end-to-end policies, customer experience, risk management and operations optimization responsibilities when a customer files a dispute on a PayPal payment. As a member of the Global Resolutions & Protections Portfolio strategy team, you’ll be customer centric & become a strategic partner for cross functional teams to improve customer experience & achieve margin improvement through Loss and Opex reduction Meet our team We are an End-to-End team of ~30 members consisting of Product Managers, Data Scientists and Data Analysts based out of SanJose, Bangalore, Chennai & Dublin.

Job Description:
Your way to impact

• Overall ownership of decisions, strategy and policy needed to manage and enhance the internal workflows. Decisions include but not limited to: developing guiding principles on Disputes flow, designing business process architecture and capabilities, long term plans and strategy for the workflows, identifying and delivering opportunities to improve cost, losses and customer experience.
• Workflow management responsibilities include monitoring the process for long term trends/shifts and process/product breakdowns and bugs.
• Provide Strategy consulting to Cross functional partners impacting Loss, Experience & Opex
  
  
  

Your day-to-day

• Own a distinct domain and will be responsible for end outcomes
• Be a subject expert and point of contact for Protections policies, and Resolutions process
• Guide analysts to conduct analysis, find opportunities and measure project outcomes
• Build business cases, sell your ideas internally and obtain leadership approval
• Work with partner teams such as Modelling, Product and Engineering, Operations,
• In addition, be hands on with Data and Analytics, BI Tools
  
  
  

What do you need to bring

• 7+ years in Analytics, Data Science or similar roles & 3+ years in managing projects
• Experience with data preparation and analysis of large datasets: including identifying trends, generating summary statistics, & drawing insights from quantitative and qualitative data
• Experience with managing projects and defining project scope, goals and deliverables
• Experience working with cross-functional partners: Product, Engineering, Customer experience, Modelling, Operations & other partners
• Passionate about generating insights from data to solve business problems
• Knowledge of any data and visualization tools like SQL, SAS, Python, QlikView, Tableau
• Strong communication and presentation skills
• Background in fraud, credit, risk management, statistics or model building is a plus
• Education Qualifications: (Must Have) Bachelors or Master’s in Engineering/ Finance/ Mathematics/ Statistics/Economics from Tier I colleges (Good to Have) MBA
  
  
  

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

REQ ID R0124782