Data Analyst, WW Returns & Recommerce

Overview

• Bachelor’s degree or higher. • 5+ years of relevant experience in either business consulting, supply chain, transportation, logistics, retail, or similar field • High analytical and rigorous approach to problem solving skills: able to produce, interpret and draw conclusions from data. • Cross-functional project management experience. • Skilled at gathering functional requirements and converting those into a realistic, detailed functional spec and project plan.

We are seeking an experienced L4 Data Analyst to join our team. The ideal candidate will have a strong background in data analysis, with expertise in SQL, Tableau, and data mining techniques. This role will focus on extracting valuable insights from complex datasets, creating compelling visualizations, and supporting data-driven decision-making across the organization.

Key job responsibilities

• Analyze large datasets to identify trends, patterns, and insights that drive business value
• Design, develop, and maintain SQL queries and stored procedures for data extraction and analysis
• Create and maintain Tableau dashboards and reports to visualize key performance indicators (KPIs) and metrics
• Collaborate with cross-functional teams to understand business requirements and translate them into data-driven solutions
• Implement and optimize data mining techniques to extract meaningful information from diverse data sources
• Conduct ad-hoc analyses and present findings to stakeholders in a clear, concise manner
• Ensure data quality and integrity through regular audits and data cleansing processes
• Stay up-to-date with the latest trends and technologies in data analysis and visualization

About the team
Returns Policy Governance (RPG) is an initiative of WW RR&S that is dedicated removing friction in customer's pre- & post-purchase journey with simple & consistent returns policy through contextual communication at multiple touch points. Besides, we endeavor to build a strong enforcement function to preserve CX, mitigate risk & avoid policy abuse.

We're looking for someone who has a passion for working in cross functional environment, in addition to proven business analyst experience. Join us if you want the opportunity to make a big impact in a quickly growing team that can make a big difference in the customers' journey with Amazon.

• Master’s degree / MBA preferred. • Certifications in Six Sigma and Lean. • Prior experience as a Lean or Six Sigma mentor. • Bachelor’s degree in Engineering, Operations, or related field.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.