Customer Success - Salesforce Data Analyst

Who We Are

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don't own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco's leading Networking, Security, Collaboration, and Observability portfolios.

About the Role

The Customer Success Data Analyst will play a critical role in supporting the Customer Success team by focusing on data analytics and reporting. Reporting to the Senior Manager of Customer Success Strategy, Planning & Operations, this position is integral to defining and developing the strategy for our global Customer Success team. The analyst will leverage advanced analytical skills to drive insights and improvements across the Customer Success operations.

What You'll Do

• Perform ad hoc spreadsheet analytics with minimal supervision, utilizing pivot tables, VLOOKUP, and various formulas.
• Develop advanced Salesforce custom reports and dashboards to support data-driven decision-making.
• Utilize intermediate SQL skills to understand and manipulate relational database structures.
• Work with BigQuery and ETL processes to manage and analyze large data sets.
• Contribute to projects involving Python and inferential statistics as needed.

Qualifications

• Minimum 2 years of experience of creating dashboards and reports in Salesforce
• Minimum 2 years of proficiency in spreadsheet analytics in Excel, including pivot tables and VLOOKUP.
• Experience with Salesforce custom reporting and dashboard creation
• Understanding of relational database structures with intermediate SQL skills is preferred
• Familiarity with BigQuery and ETL processes is desired
• Ability to work independently and manage time effectively
• Knowledge of Python and inferential statistics is a plus

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.