Bangalore, Karnataka, India
Information Technology
Full-Time
UST
Overview
Role Description
Position: IT Infrastructure Pre-Sales Solution Architect
Experience: 15+ Years
Location: Any UST Location
Position Overview
The Infrastructure Services - Pre-Sales Solution Architect plays a crucial role in supporting the sales team with new client acquisition and expanding revenue from existing clients. Reporting to the CIS Global Lead - Pre-Sales & Solutions, the solution architect translates technical requirements into an architectural blueprint, leveraging design patterns, reference architectures, and cost-effective methodologies. The role requires close collaboration with clients, both internal and external, to craft solutions that align with their needs and CIS's strategic goals.
Key Responsibilities
IT Infrastructure, solution Architect, Presales
Position: IT Infrastructure Pre-Sales Solution Architect
Experience: 15+ Years
Location: Any UST Location
Position Overview
The Infrastructure Services - Pre-Sales Solution Architect plays a crucial role in supporting the sales team with new client acquisition and expanding revenue from existing clients. Reporting to the CIS Global Lead - Pre-Sales & Solutions, the solution architect translates technical requirements into an architectural blueprint, leveraging design patterns, reference architectures, and cost-effective methodologies. The role requires close collaboration with clients, both internal and external, to craft solutions that align with their needs and CIS's strategic goals.
Key Responsibilities
- Solution Development: Create technical solutions that address infrastructure needs, focusing on innovative ideas that align with customers' needs and CIS’s strategic requirements.
- Ownership of Bids: Take full ownership of all assigned bids across the IT infrastructure space, ensuring they align with technical, commercial, and business strategies.
- Innovative Solutioning: Provide unique value propositions and innovative strategies that differentiate the company in the market.
- Comprehensive Understanding: Apply expertise in various delivery models, CapEx vs. OpEx considerations, and P&L management.
- Collaboration: Work closely with Centers of Excellence (COEs) and delivery teams to develop and refine new service offerings and propositions.
- Customer Engagement: Develop go-to-market strategies, interface with clients, and lead technical discussions to promote solutions that enhance business value.
- RFP & Proposal Writing: Expertly write technical proposals, respond to RFPs, RFIs, and create compelling client presentations.
- Vendor & Partner Coordination: Work with OEMs and partners to ensure competitive pricing and optimal solution development.
- Hands-on Knowledge: Demonstrate hands-on experience with traditional infrastructure (EUC, Command Centers, NOC, Service Desk, Server Management, Storage, Backup, DB, Telecoms), and advanced technologies (DevOps, Cloud, DevSecOps).
- Infrastructure Solutions: Expert in infrastructure landscape, including Windows, Linux, Networking, Databases, Security, and Data Center migration.
- Cloud & DevOps: Knowledge in cloud platforms (Azure, AWS, GCP) and DevOps methodologies, including mobility and DevSecOps.
- Technical Proposals: Strong experience in end-to-end solution architecting, and independently compiling solution documents and proposals.
- ITIL Knowledge: Familiarity with ITIL and other process methodologies for delivering IT services.
- Proposal Management: Lead the entire proposal lifecycle, including traditional and complex transformational bids, irrespective of geography (India, US, EMEA, APAC).
- Technology Expertise: Proficient in handling a variety of infrastructure services (Service Desk, End User Computing, NOC, SOC) as well as cloud and DevOps.
- Pricing & Financials: Manage proposal pricing, BOM creation, and work closely with procurement and finance teams.
- Defense & Negotiation: Prepare defense decks, participate in proposal defense sessions globally, and negotiate GM% and EBITDA% with internal stakeholders.
- Collaterals & Marketing: Develop and update collateral, whitepapers, case studies, and marketing materials as needed.
- Flexibility: Willingness to work across multiple time zones and handle urgent bids during weekends and holidays if necessary.
- Experience: 15+ years in IT Infrastructure, with at least 8+ years in hands-on production engineering and implementation.
- Technical Proficiency: In-depth knowledge of IT Infrastructure technologies (Windows, Linux, Networking, DB, Cloud, Security, DevOps).
- Communication Skills: Strong client-facing skills and ability to write high-quality technical proposals.
- Problem-Solving: Innovative thinker with a deep understanding of commercial models and financial acumen in pricing bids.
- Travel: Willingness to travel domestically or internationally for client meetings and proposal defense sessions.
IT Infrastructure, solution Architect, Presales
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