Hyderabad, Telangana, India
Social Good & Community Development
Full-Time
Rackspace
Overview
JOB REQUIREMENTS:
Knowledge/Skills/Abilities:
Work on appropriate level infrastructure tasks and tickets in the queue to plan, implement, and support virtual infrastructures.- Stays current with emerging technologies related to respective technology domain.
- Exercise good judgment in decision making during Sales to Support transition to deliver FANATICAL results.
- Create great first impression Fanatical Support experience by serving customers and setting the correct expectation.
- Ability to lead the VMware team in the absence of an immediate frontline manager.
- Excellent ability to handle multiple tasks and prioritize work to maintain required productivity levels.
- Excellent problem-solving abilities, coupled with a desire to take on responsibility.
- Possesses advanced written and verbal communication.
- Strong Knowledge of ESXi, VCenter, Zerto, SRM.
- Intermediate Knowledge in vSAN, NSX, Windows and Linux.
- Develops internal wikis and procedures for relevant technology domain.
- Provides primary interface between the client and project manager for basic to intermediate projects.
- Gathers data for reporting and analysis and works appropriate tickets in queue.
- Acts as the primary interface for the client or project manager for basic to intermediate projects.
- Understanding of storage best practices for SAN and NAS, Windows and Linux operation systems, File systems, SQL, MySQL, Oracle, and Exchange.
- Implement large, complex enterprise-class solutions using Citrix, Microsoft, and VMware technologies.
- Ensure the control, integrity, and accessibility of the VMware environment for the enterprise.
- Perform regular checks of system components for errors and application of necessary corrective action.
- Basic knowledge of Microsoft platforms and technologies including IIS and SQL Server.
- Basic operating systems knowledge (Windows and Linux)
- Basic network administration skills. Basic working knowledge of fiber channel SANS.
- Basic working knowledge of NFS
Education:
Bachelor’s degree in computer science, Management Information Systems, or a related field- 5+ years of additional related experience may substitute for the degree requirement.
Experience Required:
- 4 - 5+ years of technical engineering and administration experience
- Technical customer support experience in a cloud hosting/technology environment Physical Demands
- May require long periods sitting and viewing a computer monitor.
- May require work on non-traditional shifts.
- Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations.
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