Human Rights & Ethics in Tech
Full-Time
SurveySparrow
Overview
Job Title: Cloud Engineer
Location: Chennai (Work from Office)
Job Summary:
We are seeking a highly skilled Cloud Engineer to maintain the performance, stability, and reliability of our production systems. The ideal candidate should have strong troubleshooting, monitoring, and problem-solving skills, along with a deep understanding of cloud-based environments. This role involves close collaboration with DevOps, SRE, and product engineering teams to enhance system scalability, resilience, and efficiency.
Key Responsibilities:
Production Support & Monitoring:
- Continuously monitor production environments to ensure system uptime, performance, and stability.
- Diagnose and resolve application, infrastructure, and network-related issues in real time.
- Conduct root cause analysis (RCA) for recurring incidents and implement long-term fixes.
- Utilize monitoring and observability tools such as Prometheus, Grafana, New Relic, and ELK Stack to track system health and detect anomalies.
- Implement and improve alerting, logging, and monitoring strategies to proactively identify and resolve issues.
Incident Management & Collaboration:
- Provide Tier 2/Tier 3 support, troubleshoot complex issues, and escalate as needed.
- Participate in on-call rotations to promptly address critical incidents and minimize system downtime.
- Collaborate with SRE, DevOps, and engineering teams to enhance system reliability and scalability.
- Offer technical guidance and mentorship to junior engineers, fostering a culture of continuous learning.
- Maintain comprehensive documentation of issues, troubleshooting steps, and best practices for future reference.
Automation & Process Improvement:
- Identify and automate recurring operational tasks to improve efficiency and reduce manual intervention.
- Deploy hotfixes, patches, and updates to enhance system security and optimize performance.
- Improve incident response processes to minimize escalations and reduce resolution times.
- Work closely with development teams to understand new feature functionalities and ensure seamless deployments.
Requirements:
- 1-4 years of experience in production support, cloud operations, or system administration.
- Hands-on experience with cloud platforms such as AWS, Azure, or GCP and troubleshooting cloud-based applications.
- Strong problem-solving and analytical skills with a proactive approach.
- Proficiency in application monitoring tools like Prometheus, Grafana, and New Relic.
- Experience with incident management and ticketing systems (e.g., JIRA, Zendesk).
- Working knowledge of databases
- Familiarity with scripting languages and automation tools is a plus.
- Excellent communication and collaboration skills to effectively work with global teams.
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