Chennai, Tamil Nadu, India
Information Technology
Full-Time
Intech Systems Microsoft Solutions Partner
Overview
Back to Open Positions
Vacancy : 1
Experience : 3-4 years
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Technical Support & Troubleshooting
Technical Proficiency:
Vacancy : 1
Experience : 3-4 years
Apply Now
Technical Support & Troubleshooting
- Resolve technical issues and user inquiries related to Dynamics 365 F&O.
- Diagnose and resolve problems with system functionality, modules, and integrations.
- Provide timely and effective support to end-users, ensuring minimal disruption to business operations.
- Configure and manage Dynamics 365 F&O settings and user access.
- Monitor system performance and identify areas for improvement.
- Assist with data migration and upgrades.
- Create and maintain documentation for system configurations, troubleshooting procedures, and user guides.
- Provide training to end-users on using Dynamics 365 F&O effectively.
- Depending on the role, assist with the design, testing, and implementation of new features, functionalities, or integrations within Dynamics 365 F&O.
- May involve working with X++ or other technologies to develop custom solutions.
- Work closely with clients, stakeholders, and cross-functional teams to ensure projects are completed on time and within scope.
- Collaborate with other support teams and developers to resolve complex issues.
Technical Proficiency:
- Strong understanding of Dynamics 365 F&O modules (e.g., Finance, Supply Chain Management, Retail).
- Experience with X++ development (depending on the role).
- Knowledge of SQL and other relevant technologies.
- Familiarity with data migration tools and techniques.
- Ability to diagnose and resolve complex technical issues.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to effectively communicate with end-users and stakeholders.
- Strong customer service skills and a commitment to providing excellent support.
- Experience with Dynamics 365 F&O support or implementation.
- Experience with ERP systems and business processes.
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