Business Analyst/Product Manager - Salesforce (Dealer Management System)

About the Client

A key player in the electric vehicle (EV) industry, this company specializes in delivering sustainable mobility solutions for the commercial transportation sector

Role: Business Analyst/Product Manager - Salesforce (Dealer Management System)

Location: Chennai (Work from office)

Role Summary:

The Business analyst / Product Manager – DMS will be responsible for the implementation, maintenance, optimization, and continuous improvement of the Salesforce-based Dealer Management System (DMS). This role ensures that the system effectively supports CRM, Sales, and Service functions, enhances operational efficiency, and aligns with business objectives.

Key Responsibilities:

DMS Implementation & Enhancement (30%)

• Lead the deployment of Salesforce DMS by gathering user requirements, designing solutions, and implementing best-fit features.
• Conduct system testing, user training, and documentation to ensure smooth adoption.
• Continuously evaluate and enhance system performance to meet evolving business needs.

System Support & Maintenance (20%)

• Provide technical support to resolve user issues and minimize system downtime.
• Conduct root cause analysis and implement preventive measures for system stability.

Vendor & Stakeholder Coordination (20%)

• Act as the primary point of contact with Salesforce and other vendors for issue resolution, updates, and system enhancements.
• Ensure timely upgrades, patches, and training to maintain system efficiency.

Data Management & Reporting (20%)

• Generate custom reports and dashboards to support decision-making across departments.
• Ensure data integrity and optimize reporting capabilities for business insights.

Integration & Cross-Functional Collaboration (10%)

• Partner with IT and business teams to integrate DMS with Ramco ERP, Telematics, HSRP, CRM, and other applications.
• Design and implement seamless data exchange mechanisms for enhanced workflow automation.

Experience & Qualifications:

• BE, MCA, MBA
• Experience: 5+ years in Dealer Management Systems / Vehicle Sales & Service Software
• Proficiency in Salesforce solutions, including Sales Cloud, Service Cloud, Auto Cloud
• Prior experience in Salesforce Business Analysis, System Architecture, Project Management (PMO)