Business Analyst E-Commerce

• About CleanHarbors

Clean Harbors Inc. (www.cleanharbors.com) is a NYSE listed US based $6 billion company. Clean Harbors was founded in 1980 near Boston by Mr. Alan S. McKim, who today remains the company’s Chairman and CTO.

Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. Clean Harbors employs a dedicated workforce of 23,000 employees and has over 450 service locations across the U.S., Canada and Mexico. Beyond addressing the environmental needs of its more than 300,000 customers, the Company has been on the front lines of addressing some of the largest emergency response events in North America of the past several decades including the BP Oil Spill in the Gulf of Mexico, the anthrax attacks in New York, the 2015 avian flu outbreak that devastated the poultry industry, Hurricanes Katrina, Rita and Sandy, and the oil pipeline breaks that affected the Yellowstone and Kalamazoo rivers, along with other major chemical releases into the environment.

Clean Harbors India has been strategically established as the Global Capability Center (GCC) to serve our parent company. We take pride in serving some of the most tech savvy business stakeholders at Clean Harbors. The GCC employees form part of our globally integrated teams that provide cutting-edge IT solutions and production support across platforms. Our shared services teams work seamlessly with their global counterparts in providing critical 24x7 support in various functions including Finance, HR, Procurement, IT and Operations. Our aggressive growth plans open significant career advancement opportunities for our employees.

• Analyze business performance metrics, customer behavior, and operational data to identify trends and recommend opportunities for growth.
• Collaborate with cross-functional teams (marketing, sales, finance, and IT) to gather insights and translate them into actionable business recommendations.
• Provide data-driven insights to optimize eCommerce processes, improve user experience, and enhance overall platform performance.
• Develop business cases to support recommendations for new features, process improvements, or system enhancements.
• Continuously monitor key performance indicators (KPIs) and provide strategic recommendations based on findings.
• Work closely with the eCommerce Project Manager (PM) to align business analysis efforts with project goals and strategic initiatives.
• Ensure that identified opportunities and recommended improvements are integrated into project roadmaps and execution plans.
• Support project planning by identifying risks, dependencies, and potential efficiencies based on data insights.
• Maintain clear communication with the eCommerce PM and stakeholders regarding findings, priorities, and action plans.
• Collect, document, and analyze business requirements, ensuring alignment with strategic goals.
• Translate business needs into functional specifications for the development team.
• Serve as the bridge between business stakeholders, IT teams, and third-party vendors to ensure seamless execution.
• Document and maintain standardized eCommerce processes to ensure transparency and efficiency.
• Proactively evaluate existing processes and workflows, recommending optimizations based on data insights.
• Identify inefficiencies in eCommerce operations and work with stakeholders to implement improvements.
• Assess and mitigate risks that could impact project timelines, business objectives, or platform performance.
• Take full ownership of assigned projects and initiatives, proactively identifying challenges and driving solutions without waiting for direction.

Key Priorities:

Project Management

• Collaborate with the eCommerce PM to ensure alignment between business insights and project execution.
• Manage system-driven projects in close coordination with IT and eCommerce stakeholders.
• Ensure that recommendations are incorporated into system development and process improvements.
• Continuously monitor and refine business processes to maximize eCommerce success.

Data-Driven Decision Making & Business Recommendations

• Leverage data insights from various teams to identify opportunities for growth, efficiency, and optimization.
• Work with stakeholders to ensure that business decisions are backed by comprehensive data analysis.
• Partner with the eCommerce PM to turn insights into actionable initiatives.

E-Commerce Process Optimization & Governance

• Develop a deep understanding of eCommerce workflows, systems, and operational processes.
• Standardize and document eCommerce processes for transparency and continuous improvement.
• Partner with IT teams to refine system functionalities and improve platform performance.
• Identify and implement process improvements to drive eCommerce success.

• Business-related Bachelor’s Degree (Business, Data Analytics, Information Systems, or a related field).
• 7-9 years of experience in business analysis, eCommerce, or data-driven decision-making roles.
• Experience analyzing and translating data insights into business recommendations.
• Hands-on experience with Magento (required) and Salesforce or other eCommerce platforms (preferred).
• Familiarity with data visualization and analysis tools (e.g., Tableau, Power BI, Google Analytics, SQL).
• Excellent verbal and written communication skills with the ability to present to senior leadership.
• MS Office proficiency (Excel, Visio, Word, PowerPoint).
• Strong project management and organizational skills.
• Advanced knowledge of business analysis practices and development/testing processes.
• Strong analytical skills, problem-solving aptitude, and attention to detail.
• Proven ability to manage multiple projects in a fast-paced, dynamic environment.
• Self-starter with an ownership mentality, demonstrating initiative and the ability to drive projects forward independently.
• Must be a team player with strong collaboration skills, working effectively across business and technical teams.