Business Analyst Cum Customer Success Executive

Overview

We are looking for a dedicated Customer Support Representative to join our team. In this role, you will be responsible for providing exceptional support to our customers by addressing their inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate will have strong communication skills, a passion for helping others, and the ability to handle challenging situations with professionalism and empathy.

Key Responsibilities:

• Respond to Customer Inquiries: Handle customer inquiries via phone, email, chat, and other communication channels in a timely and professional manner.
• Problem Resolution: Diagnose and resolve customer issues, ensuring that problems are addressed effectively and efficiently.
• Product/Service Knowledge: Maintain a deep understanding of our products and services to provide accurate information and guidance to customers.
• Customer Relationship Management: Build and maintain positive relationships with customers, ensuring their satisfaction and loyalty.
• Escalation Handling: Identify and escalate complex issues to the appropriate department or manager when necessary.
• Documentation: Accurately document customer interactions and issues in our CRM system, ensuring that all information is up-to-date and easily accessible.
• Feedback Collection: Gather and relay customer feedback to the appropriate teams to help improve our products and services.
• Continuous Learning: Stay updated on product changes, new features, and best practices to continuously improve customer support.

Qualifications:

• Education: Any Graduates/Post Graduates
• Experience: Previous experience in a customer support role or similar position is preferred.
• Skills:
• Strong verbal and written communication skills.
• Excellent problem-solving abilities.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Proficiency in using CRM software and other customer support tools.
• Empathy and patience when dealing with customers.
• Availability: Ability to work flexible hours, including evenings, weekends, and holidays if necessary.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Ability to commute/relocate:

• Vijay Nagar, Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Required)

Language:

• English (Required)

Location:

• Vijay Nagar, Indore, Madhya Pradesh (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person