Information Technology
Full-Time
M&G plc
Overview
We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns.
M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc’s ambition to be the best loved and most successful savings and investments company in the world.
Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
The successful candidate will join a team of five other Business Analysts within the wider Client and Distribution Change community. They will be involved in the delivery of a range of projects within the Change and Distribution Portfolio, working with both the business as well as the technology and change teams.
The candidate should have good knowledge of Client and Distribution and back-office operations within an Investment or Asset Management environment.
They will be responsible for contributing to or leading the delivery of key artifacts, such as project initiation documents, business cases, requirements documents, design documents, test strategies and test cases, implementation strategies, and training.
The candidate should have experience working within a project/change environment and be familiar with how projects are delivered.
KEY ACCOUNTABILITIES AND RESPONSABILITIES:
§ Deliver stories within the agreed timelines
§ Support the development of a business case and associated operating model for a project.
§ Support the Project/Programme Manager in defining the benefits definition and associated realisation management.
§ Produce requirements (including epics and user stories), perform interviews, analysis documents, facilitate workshops to define or record business process, prototyping scenarios, data analysis, task, and workflow analysis.
§ Critically evaluate information gathered from multiple sources.
§ Proactively communicate and collaborate with external and internal parties to analyse information needs, functional requirements, existing capabilities, and feasibility, with the objective of facilitating a clear delivery pathway.
§ Be a self-starter who can work independently and with users to define concepts and under direction of the Project /Programme manager.
§ Drive and challenge project team members on their assumptions of how they will successfully execute their plans.
§ Leverage strong analytical skills required to gain a thorough understanding of how to interpret customer business needs and translate them into applicable operational requirements.
§ Collaborate with implementation teams and subject matter experts to establish the technical vision and analyse trade-offs between usability and performance needs.
§ Ensure that technology build or business processes are completed to specification and participate in test preparation.
§ Contribute to key external facing documents such as Service Level Agreements and work with the external managers to manage and review third party analysis deliverables, focusing on quality and relevance to the project.
§ Work with the business teams to facilitate operational readiness.
§ Ensure the overall solution is valid and is in accordance with the agreed objectives and expectations set by the project and programme.
§ Align the test planning with the test manager and project manager.
Take responsibility for training documentation preparation.
KNOWLEDGE AND SKILLS (KEY):
- Ability to engage both business and technology stakeholders.
- Ability to drive the business and technical requirements definition across large projects.
- Strong facilitation skills to elicit information from key stakeholders internally and externally.
- Ability to tailor and present complex data to different stakeholders.
- Confident and effective communicator (both written and verbal) across all levels of the organisation.
- Enthusiastic about developing a work environment that embraces and values diversity.
- Well-developed understanding of business feasibility and option assessments.
- Good understanding of business analysis tools, techniques, and standards to drive the highest quality user documentation, impact assessments and cost benefits analysis.
- Ability to critically evaluate information and questions the status quo.
- Proven and demonstrable analytical and critical thinking skills essential, with the ability to think laterally and generate creative solutions.
- Ability to identify benefits and support their realisation.
- Excellent MS Office skills, particularly with MS Excel and Visio.
- Knowledge of Agile and or Waterfall delivery methodologies.
- Excellent organisational and prioritisation skills with a keen attention to detail and ability to manage multiple deliverables.
- Ability to support the test strategy to ensure alignment to project and programme outcomes.
- Support the system training and change management strategy.
- Strong risk mindset to support the project manager in risk identification and mitigation proposals.
KNOWLEDGE AND SKILLS (DESIRABLE):
- Experience working in Asset Management companies
- Experience working on tools such as Jira and Confluence
EDUCATION, QUALIFICATIONS NECESSARY:
- Graduate in any discipline
EXPERIENCE:
- 10 + years of total experience with 5+ years of experience as Business analyst in the Asset Management
- Experience working in cross functional teams
- Experience contributing to, and achieving, continuous improvement goals
We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
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