Business Analyst (Cisco Engagement)

The Partner Engagement Excellence Expert you will engage in a variety of impactful activities designed to enhance partner success. This position will conduct 1:1 partner engagement, helping partners to fully comprehend upcoming changes and equipping them with the tools they need to be successful. Additionally, this position will lead many training and awareness sessions, both with our partners and within the Cisco organization, fostering a culture of continuous learning and adaptation. This position will serve as the SME to support programs and incentives. All duties and responsibilities are performed in accordance with the Mission, Vision, and Core Values of Cayuse.

• 
  Serve as the primary subject matter expert for internal partner-facing employees, partners, and distributors related to designated Must Win Moment (MWM) campaigns.
• Drive internal and external enablement efforts, including those involving partners, distributors, Cisco partner organizations, Cisco sales organizations, and others.
• Maintain deep expertise on all aspects of the given program, supported by higher-level SMEs (e.g., MS deeper planning).
• Address complex or escalated questions from partners and internal teams through a case management system (via mailer that will auto-generate cases).
• Develop and deliver training materials and resources, such as FAQs and other educational content.
• Gather and analyze partner feedback to identify areas for program improvement.
• Collaborate with cross-functional teams to implement enhancements and address any issues.
• Ensure proper SLAs and closed-loop communication through a case management system.
• Other duties as assigned.

• Bachelor's degree in Business Administration, Project Management, Information Technology, or a related field. A Master's degree is a plus.
• Minimum of 5 years of experience in partner enablement, support, or program management, preferably within the technology sector.
• Partner-facing experience, including direct interaction with partners in person or via email.
• Experience managing cases and resolving partner issues.
• Additional experience building or managing a partner program or incentive preferred.
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

• Strong presentation skills with experience presenting to executive-level audiences
• Excellent communication and interpersonal skills
• Deep understanding of partner programs and enablement strategies
• Strong organizational and time management skills
• Proficient skills using Microsoft (Word, Excel, Power Point) and be able to learn new software as the situation dictates.
• Ability to manage multiple tasks and projects simultaneously
• Proficient in case management systems and other relevant software tools
• Strong problem-solving and decision-making abilities
• Leadership: Ability to lead and inspire teams to achieve program goals.
• Collaboration: Strong team player with the ability to work effectively with diverse groups.
• Adaptability: Flexible and adaptable to changing program requirements and priorities.
• Accountability: Takes ownership of program outcomes and ensures successful delivery.
• Presentation and Communication Skills: Exceptional presentation and communication skills, essential for effectively engaging with partners.
• Value Focus: Committed to delivering exceptional service and value to partners and stakeholders.