Business Analyst, Cash Digital Channels

Key Responsibilities

Strategy

• In Standard Chartered Bank’s Corporate and Investment Bank (CIB), we aim to be digital-first and data-driven, delivering enhanced client experiences, driving new wallet share and realizing untapped client value and market opportunities.
• Part of CIB’s Digital Channels & Data Analytics (DCDA), we are building a complete end to end, digital first client journey from onboarding, transacting to servicing and reporting. We are passionate about developing and delivering Best in Class digital client experience, delivered through consistent, well designed, contextual user journeys across web, desktop and mobile.
• As Product Owner you will be responsible for helping shape and deliver the product strategy and roadmap. You will be tasked in executing the roadmap through disciplined product development, ensuring delivery, collaboration, and alignment with CIB business and technology partners.
  
  

Business

• Align with the business heads to understand their vision and strategy.
• Work with Product Owners throughout the DCDA team as well as colleagues from Design, Insights, Data and Technology to devise creative solutions that address our client’s needs.
• Help prioritise and deliver these solutions according to Agile practises.
• Help monitor success and iterate where necessary.
  
  

Processes

• Work with the business users to capture, analyse and prioritize business requirements in harmony with existing Straight2Bank NextGen cash functionalities.
• Translate business needs into technical user stories and acceptance criteria for development teams; need to have a good understanding of the various systems interfaces.
• Hands-on experience in requirements life cycle management in banking and financial domain. Should be able to manage requirements from inception to implementation across multiple systems interfaces.
• Collaborate with internal stakeholders across product owners, technology, risk partners, TB cash product owners to develop the identified solutions and ensure alignment on priorities and timely delivery of initiatives.
• Ensure gaps in deliverables are identified early and addressed effectively.
• Should be well-experienced in Business Analysis Planning and Monitoring, and independently describe the tasks used to organize and coordinate business analysis efforts.
• Over-see and steer time, cost, and quality of over-all solutions. Work with delivery and project services organizations as well as other technology and vendor organizations in ensuring requirements are transformed into effective solutions with-in cost, schedule, and quality - adhering to the bank’s standards, guidelines, and policies.
• Data quality and payment transparency related assessment and solutioning for the cash management business,
• Ongoing reporting obligations from a digital channels perspective to various regulators such as Federal Bureau Reserve, Financial Conduct Authority, in partnership with respective risk owners of the bank as well as TB cash product owners
• Perform Annual/semi-annual lookbacks and root-cause analysis of risk related issues associated with cash channels.
• Maintenance and management of critical date element lineages to the relevant upstream / downstream applications such as VolPay, Client administration and entitlement systems, respective cash transaction processing systems in consultation with respective TB cash product owners, risk owners (first, second and third line) as well as CFCC officer.
  
  

People and Talent

• Help build the appropriate culture and values. Set appropriate tone and expectations amongst colleagues and work in collaboration with risk and control partners.
• Contribute to a culture of collaboration, especially with the business lines as internal customers and with a view to increasing ultimate customer satisfaction and NPS.
• Ensure active communication of vision, priorities, and progress to the business to foster engagement, awareness and motivation.
• Sound knowledge on cash management products and services offers, corporate banking channels and industry clearing systems and the different file format utilised by clients for payments.
• Strong product management skills including product roadmaps, requirements gatherings.
• Understanding of UX principles and the ability to advocate for a user centric approach to product design and development.
• Familiarity with metrics and KPIS related to digital channels, including customer satisfaction and adoption stats.
• Proficiency in agile methodology including usage of tools such as ADO, Confluence, and other documentation artefacts.
  
  

Risk Management

• Adherence to all Group Policies and relevant legislation covering credit, operational, reputational risk among others across all asset classes and associated post-trade processes.
• Commitment and adherence to Group Code of Conduct
• Ensure product development aligns to internal governance frameworks that sets out the requirements for the design, implementation, and maintenance of data solutions.
• Where material changes are made to existing data solutions, ensure compliance to process change impact assessment and technology change impact assessments are completed.
  
  

Governance

• Contributes to the assessment of the Group’s arrangements to deliver effective governance, oversight, and controls in the business and, if necessary, oversee changes in these areas
• Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Willingness to ‘speak up’ in the event of any realized or perceived breach of group conduct rules or laws by colleagues.
• Willingness to work with any local regulators in an open and cooperative manner.
  
  

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  
  

Key stakeholders

• DCDA Management Team
• Client Coverage
• Cash Product Team
• Regional DCDA / Country Team
• Technology (CIO)
• Operations (COO)
  
  

Other Responsibilities

• Embed Here for good and Group’s brand and values in [India / GBS / DCDA – Cash Channels]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures
  
  

Skills And Experience

Commercial Acumen

• Able to identify target, serviceable and obtainable markets
• Has a strong understanding of SCB's strategy
• Has a strong understanding of the competitive landscape
• Is able to craft a compelling business case
• Is able to craft an effective go to market strategy
  
  

Product Development

• Able to empathize with clients and their users, and capture their core needs and jobs to be done
• Is able to use data to augment the above
• Is able to define, drive and promote their product vision
• Is able to design a compelling value proposition, that aligns to the clients' needs and SCB's strategy
• Is able to differentiate the design with unique selling points
• Can craft a credible roadmap that accounts for value as well as delivery constraints
  
  

SDLC

• Waterfall
• Scrum
• Kanban
  
  

Collaboration

• Can work with clients and SCB's business heads to identify opportunities
• Can work with design teams to visualise their vision, putting the client first
• Can work with development teams to spec, build, test and release their product
• Can work with Sales, Regional Distribution, RM teams etc to market their product
• Can work with Support and Data teams to monitor the product once live and iterate as needed
• Can operate across teams, silos, seniorities to resolve blockers and ensure dependencies deliver on time
• Can work with SCB's control functions to ensure the product adheres to the highest of standards
  
  

Other

• Communication
• Negotiation
• Keeps up to date with latest industry and technology trends
  
  

Qualification

Education Degree Level OR Higher

Certifications Agile Project And Product Management Desirable

Languages English

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  
  

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
  
  

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers