Hyderabad, Telangana, India
Social Good & Community Development
Full-Time
JLL
Overview
Contract Governance
- Serve as the primary point of contact on contractual and governance matters as per JLL’s Master Service Agreement ( MSA)
- Coordinate monthly contract management and governance meetings.
- Maintain and archive all MSA-related documentation and formal correspondence.
- Manage internal account planning and audits.
- Develop and implement a comprehensive performance management framework for the contract.
- Monitor KPI performance targets with the account team.
- Implement real-time reporting on key performance metrics to enable the account team to monitor their performance.
- Complete formal KPI reporting and present results at the quarterly business review meeting, including creating action plans to address any underperformance.
- Manage JLL’s ‘Client Voice’ satisfaction survey for the client.
- Support all account business intelligence activities.
- Collaborate on design, delivery and maintenance of business intelligence reports, dashboards and data analysis for the client.
- Coordinate all contractual reporting obligations.
- Manage ad-hoc and urgent reporting/data requests from the client.
- Support the governance of the account’s data.
- Monitor and regularly report on the account’s data quality.
- Collaborate on the Implementation of a comprehensive data governance framework, including data standards, processes and audits to ensure complete and accurate data across all systems.
- Compliance with all contractual obligations and deadlines.
- Ongoing improvement in performance targets and KPI results.
- Demonstrated information management and data analytics skills.
- Organised and able to work with minimal supervision.
- Experience in contract, client relationship and performance management.
- Experience with control, compliance and audit will be helpful.
- Ideally you’ll have experience working in a large, diverse, complex organisation with geographically dispersed teams and complex technical environments.
- Used to working with stakeholders with different experience levels from entry level roles to senior leadership, and can work and communicate effectively across organisational lines.
- Able to handle multiple tasks across a range of disciplines simultaneously.
- Good with all types of technology, able to learn new systems quickly and have a good foundational understanding of technology concepts.
- An analytical thinker and able to simplify complex issues and solve problems creatively.
- Able to manage competing priorities, be resilient, and able to resolve conflict quickly to achieve desired results.
- Trustworthy and able to establish and maintain a high level of customer confidence in the information and analytics space.
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