Business Analyst

Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers).

We are seeking a highly analytical and detail-oriented Operations Analyst to join our creative agency. The Operations Analyst will play a crucial role in supporting the Operations Manager and broader team by providing analytical insights, managing processes, and optimizing resource allocation. You will help translate project scopes into actionable plans, support cross-functional teams, and analyze performance data to enhance operational efficiency.

Key Responsibilities

• Project Planning & Coordination: Translate scopes of work into detailed project plans, ensuring timelines and budgets are met. Support daily huddles and coordinate with cross-functional teams to address challenges and meet deadlines.
• Resource Management: Assist in planning regular resource allocation meetings to align talent with project needs. Maintain and update casting plans within the resource management tool, ensuring transparency and alignment.
• Process & Quality Management: Track adherence to established processes and quality standards, promoting best practices across teams. Identify potential operational risks and work with the Operations Manager to implement mitigation strategies.
• Data Analysis & Reporting: Analyze campaign and operational data to identify trends, optimize performance, and support strategic decision-making. Develop comprehensive reports and presentations to communicate findings and recommendations.
• Operational Efficiency: Measure and analyze department performance, offering insights to improve workflow and reduce error rates. Support the development and execution of strategies that drive operational excellence and maximize efficiency.
  
  
  

Requirements

• Experience: 2-5 years of experience in an operations, business analysis, or project management role. Experience in a media agency or management consulting firm is highly preferred.
• Skills: Strong analytical and problem-solving skills, with a data-driven approach to decision-making. Proficient in MS Excel, Google Suite, and resource management tools. Excellent verbal and written communication skills. Highly organized with strong attention to detail. Ability to thrive in a fast-paced, collaborative team environment. Proven ability to multi-task and work effectively under pressure.
  
  
  

About Monks

Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition.

Monks was named a Contender in The Forrester Wave™: Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.