Business Analyst

Manages resources, budgets and all activities related to the delivery of new services to new and/or existing clients moving from one platform to another. Ensures that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded. Designs conversion plan and specs based on client needs and ensures all programs are tested and signed off by clients. Provides costs estimates and budgets. Monitors conversion work for completion and verify outputs. Investigates and resolves any problems or issues. Maintains tight control over the project schedule, risks, scope of work and budget; ensures that operational teams and subcontractors have a clear understanding of client requirements. Interfaces with client management and company team to ensure smooth transition. Builds and maintains strong client relationships and provides day-to-day client advice and support. Promotes the organization's capabilities to clients, identifies sales opportunities which are forwarded to the account managers and achieves contract extensions or additional business within the account(s). Manages teams of incumbents responsible for setup and installation of technical systems, applications, or process designs for client’s purchased or outsourced technology and business process solutions. Develops and implements policies and practices for client installations, including access management, data mapping and transfer, process documentation, testing and troubleshooting, and client training. Interfaces with consulting, sales, and project management teams to develop strategy and resource plans to anticipate demand for implementation services and workforce needs. Provides client insight and feedback to product development and professional services teams for product and services improvement.

• Applies a theoretical knowledge-base to work to achieves goals through own work
• Characterized by specific functional expertise typically gained through formal education
• May provide guidance to others as a project manager using technical expertise

• Performs routine assignments in the entry level to a professional job progression
• Typically requires a college or university degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts
• Develops competence by performing structured work assignments
• Uses existing procedures to solve routine or standard problems
• Receives instruction, guidance and direction from others

Functional Knowledge:

• Requires understanding and application of procedures and concepts within own discipline and basic knowledge of other disciplines

Business Expertise:

• Applies general knowledge of business developed through education or past experience

Leadership:

• No supervisory responsibilities; accountable for developing technical contribution

Problem Solving:

• Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments

Impact:

• Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines

Interpersonal Skills:

• Exchanges straightforward information, asks questions and checks for understanding

Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.

We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.