Business Analyst- Product Team

Overview

Role Overview

As a Business Analyst, you will act as a bridge between our customers, the product team, and the technology team. You will play a key role in understanding customer business processes, identifying challenges, and translating requirements into actionable solutions. This is an exciting opportunity for someone with a strong analytical mindset, excellent communication skills, and the eagerness to learn and grow quickly.

Key Responsibilities

1. Customer Interaction and Understanding

• Engage with customers to understand their business processes, pain points, and requirements.
• Conduct detailed discussions with stakeholders to identify challenges and areas of improvement.
• Build strong relationships with clients to foster trust and collaboration.

2. Requirement Analysis and Solutioning

• Analyze customer requirements and suggest appropriate solutions to address their challenges.
• Work closely with the product and technology teams to ensure proposed solutions align with the product roadmap.
• Conduct market research and gather insights to suggest product enhancements.

3. Documentation and Communication

• Prepare clear and detailed requirement documents, workflows, and user stories to communicate customer needs to the technology team.
• Create functional specifications, use case diagrams, and process flow charts as required.
• Ensure all documentation is up to date and accessible to relevant stakeholders.

4. Change Request Management

• Collaborate with customers and internal teams to evaluate change requests and assess their impact.
• Work with the technology team to prioritize and implement changes effectively.
• Communicate timelines and progress updates to customers and ensure smooth implementation.

5. Cross-Functional Collaboration

• Act as a liaison between customers, the product team, and developers to ensure clarity and alignment.
• Participate in product meetings to share customer feedback and insights for continuous improvement.
• Support the product team in testing and validating new features to ensure they meet customer needs.

Qualifications and Skills

Educational Requirements

• Bachelor’s degree in Business Administration, Engineering, Information Technology, or related fields.
• MBA or equivalent postgraduate qualification in Business or Technology (preferred but not mandatory).
• Freshers with strong academic performance or certifications in business analysis, product management, or related areas are welcome to apply.

Must-Have Skills:

• Strong analytical and problem-solving skills with the ability to understand complex business processes.
• Excellent verbal and written communication skills to engage effectively with clients and internal teams.
• Ability to create clear, structured, and concise documentation.
• Familiarity with tools like MS Office, Google Workspace, and project management tools (e.g., JIRA, Trello).
• Basic understanding of business processes and workflows across industries.
• Quick learner with the ability to grasp technical concepts and product functionalities.

Preferred Skills:

• Familiarity with SaaS products or enterprise software is a plus.
• Exposure to basic database concepts or technical knowledge is advantageous.
• Ability to create visual documentation (e.g., process diagrams using tools like Lucidchart or Visio).
• Experience in change management or requirement gathering is a bonus.

Key Traits for Success

• Customer-Centric Approach: Passionate about understanding and solving customer problems.
• Attention to Detail: Ensures accuracy and thoroughness in all deliverables.
• Team Player: Comfortable working in a collaborative and fast-paced environment.
• Proactive Learner: Willingness to learn and adapt quickly to new challenges.
• Result-Oriented: Focused on delivering solutions that add value to the customer and the organization.

What We Offer

• An opportunity to work with a dynamic team on cutting-edge SaaS products.
• A structured training and mentorship program to help you grow into your role quickly.
• Competitive compensation and growth opportunities within the organization.
• Exposure to working with top-tier clients and solving real-world challenges.

Job Type: Full-time

Pay: ?50,000.00 - ?60,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Life insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Business analysis: 1 year (Required)

Work Location: In person

Application Deadline: 22/01/2025
Expected Start Date: 17/01/2025