Avaya IVR – Senior Application Developer

Overview

• Development of Avaya EP IVR applications in AOD , Avaya Orchestration Designer 7.x and above
• Implementation of Avaya Experience Portal – AEP 7.x or above
• Responsible for overall LLD , data /call flow development of sophisticated IVR applications in Avaya OD & AEP
• Configuration/Monitoring of IVR applications and troubleshooting AEP
• Design and development of database for IVR applications
• Good understanding of services integration; JSON / REST and SOAP/XML services
• Very good understanding of VDNs , Skills and Telecom related adjuncts
• Knowlegde of supporting applications for IVR and Telecom/Contact Center Technology; ACM, CTI, AES, CMS etc.
• Good communication skills and able to liaise with diverse teams in IT and Business throughout solution lifecycle
• Support to Business team, on site/on call during application testing and production issue resolution
• Technical Writing Skills - Prepare functional and technical documentation ; IVR Call Flow, LLD, Approach Document etc
• Adherence to Project Lifecycle (SDLC) with full compliance to IT policies and procedures ensuring quality software delivery to business/stakeholders
• Domain exposure – Banking, Government, Hospitality, Airways/Airports verticals
• Speech and Voice Technologies - Voice Biometrics (Nuance Vocal Password ), Speech Recognition (Nuance Recognizer) Solutions
• Cloud CX – Added advantage of awareness of Cloud CX implementation on Avaya or any other vendor.