Ghaziabad, Uttar Pradesh, India
Information Technology
Full-Time
Verint
Overview
Job Description
Job Metrics
Core Tasks:
Mandatory Skills::
Job Metrics
- Expand key skills and knowledge of Verint applications
- Timely development of product enhancements and code review
- Meet quality gates for deliverables
- Executes using best practice
- Identify, document, track, verify defects and or risks to ensure timely resolution and effective communication
- Create documentation for technical designs and specifications
- Mentor Intern and Associate Engineers
- Specific Objectives as agreed with your manager.
- Support the Tagit and Desktop Process Analytics development and maintenance initiatives ensuring global customer success.
- Initial ramp up is expected to be based on small product issue resolution building to new feature development.
- Evaluate whether implementation tasks meet feature requirements and work with Team Lead and Technical Architect to ensure it does
- Develop features using best practices and ensure it fits with the architecture for the product
- Ensure the right work is being done, work with Team Lead to know that product qualities like, unit tests, automation, throughout, capacities, security & performance will be sufficient
- Ensure design and implementation work meets the stakeholder’s requirements
- Ensure that the feature design is correct for operations, as well as deployment and sustainability
- Ongoing evaluation (test) of feature design – proactively work with others to identify issues or potential risk areas with the architecture (for example – performance)
- Identify, monitor and resolve feature related issues; escalate if individual resolution is not possible
- Support departmental and team initiatives
- Provide technical leadership to less experienced members of the team – mentor, coach, continuous improvement, led by example
- Communicate relevant risks and issues to Team Lead and other relevant team members inside and/or outside the team
- Take responsibility for technical implementation and decision making including the delivery of features
- Create documentation and guides for junior members of the team
- Work with local and wider engineering teams to define, document, and communicate a coherent feature design
- Review updates to documentation made by junior members of the team
- Work with Team Lead, Engineering Management and Product Management to understand requirements, and what benefits they give to the product
- Gain respect within technical community
- Ensure stakeholders understand feature design (at the necessary level of detail)
- Maintain communication with stakeholders and ensure changes to any previously agreed solutions are communicated; loosely understand evolutionary paths
- Work with assigned partners to ensure an effective and productive relationship, both within the product house and the wider regional Verint organization.
- Participate in internal departmental activities – Hackathons
- Participate in external departmental activities – Career Fairs / Industry Engagements”
- Understand how the team’s work fits within the product roadmap
- Prioritize and resolve technical problems
- Ensure the prioritization of scope (including defects) is understood
- Understand the development process and suggest improvements to it
- Identify areas of technical risk in a feature and options to de-risk
- Support the design process and ensure it complies with product architecture
- Support planning as regards estimates, dependencies, risk areas, and sequencing tasks
- Be recognized as a solid technical resource within the team.
- Be seen as a person who when faced with technical challenges can work as part of a team to resolution
- Support and provide input to development tools, environment and 3 rd party software selection
- Develop an understanding of the target market and technology used
- Help provide information to resolve disputes and make tradeoffs
Core Tasks:
- Support the Tagit and Desktop Process Analytics development and maintenance initiatives ensuring global customer success.
- Initial ramp up is expected to be based on small product issue resolution building to new feature development.
- Evaluate whether implementation tasks meet feature requirements and work with Team Lead and Technical Architect to ensure it does
- Develop features using best practices and ensure it fits with the architecture for the product
- Ensure the right work is being done, work with Team Lead to know that product qualities like, unit tests, automation, throughout, capacities, security & performance will be sufficient
- Ensure design and implementation work meets the stakeholder’s requirements
- Ensure that the feature design is correct for operations, as well as deployment and sustainability
- Ongoing evaluation (test) of feature design – proactively work with others to identify issues or potential risk areas with the architecture (for example – performance)
- Identify, monitor and resolve feature related issues; escalate if individual resolution is not possible
- Support departmental and team initiatives
- Provide technical leadership to less experienced members of the team – mentor, coach, continuous improvement, led by example
- Communicate relevant risks and issues to Team Lead and other relevant team members inside and/or outside the team
- Take responsibility for technical implementation and decision making including the delivery of features
- Create documentation and guides for junior members of the team
- Work with local and wider engineering teams to define, document, and communicate a coherent feature design
- Review updates to documentation made by junior members of the team
- Work with Team Lead, Engineering Management and Product Management to understand requirements, and what benefits they give to the product
- Gain respect within technical community
- Ensure stakeholders understand feature design (at the necessary level of detail)
- Maintain communication with stakeholders and ensure changes to any previously agreed solutions are communicated; loosely understand evolutionary paths
- Work with assigned partners to ensure an effective and productive relationship, both within the product house and the wider regional Verint organization.
- Participate in internal departmental activities – Hackathons
- Participate in external departmental activities – Career Fairs / Industry Engagements”
- Understand how the team’s work fits within the product roadmap
- Prioritize and resolve technical problems
- Ensure the prioritization of scope (including defects) is understood
- Understand the development process and suggest improvements to it
- Identify areas of technical risk in a feature and options to de-risk
- Support the design process and ensure it complies with product architecture
- Support planning as regards estimates, dependencies, risk areas, and sequencing tasks
- Be recognized as a solid technical resource within the team.
- Be seen as a person who when faced with technical challenges can work as part of a team to resolution
- Support and provide input to development tools, environment and 3 rd party software selection
- Develop an understanding of the target market and technology used
- Help provide information to resolve disputes and make tradeoffs
Mandatory Skills::
- Degree in Computer Science or Engineering or Equivalent with 1+ years of relevant experience working with .NET, C# and/or Java.
- 1+ years’ experience with Windows Communication Foundation (WCF).
- Working experience of Cloud (OKD / OpenShift preferred) development.
- Experience of Video & Voice recording platforms is also advantageous
- Experience with cloud tools such as Kubernetes and Docker would be beneficial.
- Experience working with CI/CD tools such as Harness and/or Jenkins and writing unit tests running in these tools.
- Experience developing monitoring and testing systems, developing system tests and integrating them into testing tools. Use of OpsGenie and DataDog environments.
- Experience working JIRA and in an Agile team.
- Desktop systems development using C# / .NET Framework
- JavaScript and/or TypeScript with knowledge of HTML, CSS and other web UI systems.
- Knowledge of Java may be beneficial.
- Working knowledge on Application Security/Vulnerability tools like Black Duck, Coverity / App Scan etc.
- Good understanding of BPMN 2.0, Process Modelling.
- Good understanding of Python libraries for machine learning
- Good understanding of Computer vision, Speech Analytics and Deep Learning tools & techniques
- Able to work independently under general direction towards predetermined longer-term goals
- Able to troubleshoot and identify root causes of issues while liaising with engineering teams, support and end customers
- Ability to work as part of a matrixed team, building supportive and collaborative relationships with colleagues to meet Verint’s objectives
- Experience of software development within a team
- Understanding of software development life cycle methodologies – especially Agile Scrum
- Passionate about customer success.
- Strong written and verbal communication skills in English
- Strong analytical and problem-solving skills
- Ability to follow process but to remain flexible in achieving project objectives
- Curious, interested in new products and technologies
- Engages quickly, remains highly engaged regardless of frustrations and obstacles
- Motivated, eager to learn and demonstrate value, able to learn independently, research via multiple sources and finds information as needed
- Patient, shows empathy for stakeholders who take longer to understand, happy to re-explain as required
- Responds rather than reacts
- Demonstrable examples of good work ethic
- Able to pass a background check subject to local laws and legislation
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