Associate Data Analyst - Workforce Analytics

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Provide business intelligence and data expertise to Operations, Client Services
• Leadership: Actively builds and maintains solid partnerships and collaboration across the organization
• Collaborating with key stakeholders to drive alignment in the development or modification of policies, procedures, or workflows
• Serve as a consultant, providing recommendations to drive operational efficiency and effectiveness
• Serve as a trusted advisor and subject matter expert for BI, data, dashboarding, and reporting needs
• Be able to understand the business model of each operation to deliver customized solutions
• Partners with other team members in the development and continuous improvement of a best-practice, optimized, and effective development life cycle
• Translate business requirements, design, build, conduct testing, troubleshooting, and support user acceptance testing, and deploy BI solutions via Tableau (or other BI solutions)
• Collaborate with key stakeholders in the delivery of a cohesive, integrated, and aligned BI strategy
• Collaborate with teams to integrate systems
• Develop and execute database queries and conduct analyses
• Create visualizations, reports for requested projects, ad hoc reports, analysis and scenarios as needed
• Develop and maintain technical documentation
• Drive continuous learning and improvement in the development of new skills and technologies to enhance how we deliver actionable visualizations, intelligence and insights
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor’s degree in a relevant field (e.g. Computer Science, Data Science, MIS, etc.) or equivalent combination of education and experience
• 4+ years of experience as a BI developer or data scientist, preferably in the healthcare or technology industry
• Advanced SQL query skills
• Proven expert level in MS Excel
• Proven advanced level in MS Word and PowerPoint
• Proven excellent Verbal and written communication skills, including ability to effectively communicate with all levels in the organization
• Proven ability to work under pressure, take initiative and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Proven ability to work independently and carry out assignments to completion within parameters of instructions given prescribed routines, and standard accepted practices
• Proven high level of ethics, integrity, discretion, and confidentiality

Preferred Qualifications:

• Professional certification
• 3+ years of experience developing BI solutions in Tableau
• 3+ years of experience working with Salesforce objects and data
• 3+ years of experience working in data lake/warehouse solutions like Snowflake
• In-depth understanding of database management systems, online analytical processing (OLAP) and ETL (Extract, transform, load) framework

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.