Associate Cloud Support Engineer (Shift timing - 10pm IST- 7am IST)

Do you love leading and motivating world class technical support team?

Would you like to work across diverse geographies, environments, cultures and technologies?

Join our best-in-class technical support team

Our Technical Support Organization owns the end-to-end resolution of complex technical issues for Akamai customers. We work collaboratively with cross-functional teams to deliver exceptional service to customers including Fortune 500 companies and Government Agencies. As an expert team, we share knowledge and use feedback to improve products and services.

Partner with the best

As Associate Cloud Support Engineer for Akatec Global at Akamai Technologies, you will be responsible for leading the mission-critical, technical service and support for the global online customers. You will be responsible for improving processes, optimizing operations, and continuously improving the metrics which reflect an industry-leading support experience.

As a Associate Cloud Support Engineer, you will be responsible for:

• Working as a trusted support partner to resolve customer questions and issues.
• Owning the problem resolution and collaborating with internal teams
• Leading investigations across Akamai's Distributed Network for optimized performance and delivery for customers
• Analyzing existing technical issues across Akamai's Distributed Networks and proposing solutions to prevent issues recurring.

Do what you love

To be successful in this role you will:

• Have 6 months - 2 years of experience and a Bachelor's degree in computer science/Engineering or relevant fields
• Have experience providing technical solutions & support to B2B customers
• Be well versed in how the internet works, it's underlying protocols with understanding of DNS, HTTP/S, TCP.
• Have basic knowledge of Linux and/or Unix
• Be able to prioritize workload and communicate technical issues to stakeholders of varying technical ability

Build your career at Akamai

Our ability to shape digital life today relies on developing exceptional people like you. The kind that can turn impossible into possible. We’re doing everything we can to make Akamai a great place to work. A place where you can learn, grow and have a meaningful impact.

With our company moving so fast, it’s important that you’re able to build new skills, explore new roles, and try out different opportunities. There are so many different ways to build your career at Akamai, and we want to support you as much as possible. We have all kinds of development opportunities available, from programs such as GROW and Mentoring, to internal events like the APEX Expo and tools such as Linkedin Learning, all to help you expand your knowledge and experience here.

Learn more

Not sure if this job is the right match for you or want to learn more about the job before you apply? Schedule a 15-minute exploratory call with the Recruiter and they would be happy to share more details.