Associate Cloud Support Engineer

Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you'll find your place here. We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world.

We want people who are passionate about solving technical problems and enabling customers, along with extensive experience working with Linux and open-source environments.

We are looking for an Associate Cloud Support Engineer to join our Cloud Support Core team and support our first shift 7AM-3PM EST (5:30PM-1:30AM IST | 5:00PM - 1:00AM PKT). Reporting to the Manager of Cloud Support, you'll be responsible for connecting customers from around the world with the resources needed to enable them to fully utilize our platform and advocate for their needs. This engineer will be directly supporting our Droplets, as well as related networking and storage functionalities on our infrastructure.

As an Associate Cloud Support Engineer focused on providing exceptional support for our core offerings, and through engagement and collaboration with our Product and Engineering teams, you'll have the opportunity to connect with and directly impact each customer's experience and journey on our platform.

What You'll Be Doing:

• Responding to a high volume of technical tickets generated by our customers in a timely manner
• Providing exceptional support for Compute, Network, and Storage Products like Droplet, Load Balancer, DNS, Block and Object Storage
• Working both collaboratively and independently with our Support, Product, and Engineering teams
• Identifying, communicating, and documenting process and policy improvements

What You'll Add to DigitalOcean:

• Excellent written and verbal communication skills
• Proactive in internal team collaboration and Cloud Support advocacy tasks
• Proficiency with Linux as well as technologies like cPanel, WordPress, node.js and hands-on experience with troubleshooting web hosting errors
• Working knowledge of Cloud Services, Networking and Storage concepts
• Basic idea of Cloud Infrastructure and knowledge of Cloud APIs, scripting, Docker and containerization
• Sound knowledge on TCP/IP
• Working knowledge and understanding of Linux fundamentals and networking protocols such as HTTP, DNS, & TLS
• Working knowledge and understanding of OSI model, public & private IPs
• Experience with troubleshooting Networks & Storage (cURL, traceroute, dig, DNS, CORS or related)
• Linux certifications are a huge plus
• S3 object storage experience a huge plus

Why You'll Like Working for DigitalOcean

• We innovate with purpose. You'll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.
• We prioritize career development. At DO, you'll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
• We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
• We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.
• We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

• This job is located in Hyderabad, India

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