Accounts/Lead Business Analyst

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in ~64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

The Group Transformation Centre (GTC) – Wealth and Personal Banking works with Global Businesses and Functions, to accelerate, orchestrate and deliver change outcomes that help HSBC achieve its strategic priorities. The team manages projects globally across the bank using best-in-class execution skills and delivers at pace to achieve the desired business outcomes on large, complex and cross-function projects. The team utilises a design-led approach and Agile Methodology to drive change and translate business intent into clearly defined outcomes. GTC delivers cost effective, flexible and outcome focused transformation through:

- Robust business analysis - working with the business to conceptualize solutions/operating models

• Change adoption activities to seamlessly embed change and drive benefits realisation

We are currently seeking an experienced professional to join our team in the role of Lead Business Analyst – WPB GTC

Transformation.

In this role, you will:

• Articulates or translates complex information in clear, meaningful and structured way to suit audience.

• Often acts as an expert across multiple projects or programmes simultaneously, owning capability and guiding the teams on their requirements gathering, design, change or implementation approach. May conduct one off business research and analysis tasks related to programme or project scope.

• Be responsible for implementation management, including planning, controlling and reporting on implementation of the change ‘product’.

• Identify potential risks to service or performance and deals with them proactively; effectively manages review processes to identify quality issues early.

• Use systemic thinking and creativity in devising solution options by anticipating the issues/ risks and act to mitigate; handle any unforeseen roadblocks swiftly and effectively.

• Understand the Group’s priorities, business drivers, competitors and competitive strategy to help drive strategically aligned solutions, considering aspects of risk/reward and question small-scale business decisions that do not demonstrate alignment to the Group’s commercial strategy.

• Bring structure and order to undefined problems and/or large scale problems, making them easier to address and evaluate relative costs, benefits and obstacles of potential solutions before implementing.

• Be responsible for change planning and audience analysis; through to designing and delivering change interventions (e.g. communications, training, support, organisation alignment); and tracking and taking actions on change readiness, adoption, and feedback. Evaluates relative costs, benefits and obstacles of potential solutions before implementing.

To be successful in this role, you should meet the following requirements:

• 12+ years of experience in business analysis and most recent experience preferably in the banking and financial domain.

• Strong business analysis, requirements gathering and design thinking skills with a mix of business, operations and technology focused projects.

• Agile expertise, requirement life cycle management and traceability, experience in digital transformation projects in a global banks/consulting firm/ Financial industry

• Strong understanding of Customer Account opening and Servicing journeys.

• Strong domain experience in Mobile STP journeys for Account opening / Account management.

• Adapt and adhere to the HSBC’s ways of working and collaborate with array of stakeholders effectively and inclusively and liaison with cross functional team for programme execution.

• Experience in Change management and Change Adoption processes - Plan and implement change intervention to enable smooth transition and embed changes and transition to business as usual, from requirements gathering, communications through to training the final user.

• Effective communication, inter-personal and negotiating skills.

• Knowledge of MS Office and business analysis tools and techniques, knowledge of JIRA and Confluence tools.

• Create required artefacts and to expected standard (e.g. Behavior Driven Development (BDD) in user stories, end-to-end flow diagrams with touchpoints, Confluence documentation for requirements traceability).

• Demonstrate Leadership, support, coaching and development for Analysts.

• Lead planning analysis activity with optimal use of resources to help define and track metrics and KPIs for the product.

• Promote the “Scaled delivery” approach for multimarket implementation and use of customer, product, and operational procedural insights to optimise experience and propositions.

The following additional skills would be advantageous:

• Certified Business Analysis Professional (CBAP) – If not held, you would be expected to work towards the qualification

• Agile Certifications

• Design Thinking

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India