3rd Line Data Engineer

Why this job matters

Managed Services is a key part of the strategy for Business going forward, driving huge amount of growth alongside the best-in-class customer service. We are responsible for over 2000 customers today, ranging from major retail business, public sector, major government, and police forces.

As a leader within the Data Services Operations team you will play a major part in ensuring operational control across the unit. Pushing for the best customer service and driving our teams to develop themselves to be the best Managed Service provider.

Roles And Responsibilities

Operates technically from a 3rd Line Data Services perspective what actions are required to maintain the integrity of the live environment to prevent loss of availability to mission critical business and Government services and minimise the consequential impact i.e. brand damage for BT Group

Direct Leadership on 3rd Line networking support across all technologies within Data Services

Contributes to key operational and financial performance as well as exceptional customer experience.

Responsible for ensuring the team activities and processes are running effectively with a minimum of wastage. Responsible for the creation of and maintenance of the Teams processes and working instructions ensuring the team have clear line of sight on their personal and team goals and/or objectives.

Responsible for ensuring the team’s training and development plans support the individuals requirements and the team’s by ensuring there are no single points of failure and there is adequate cover at all times for their activities

Skills

Strong customer focus and drive to provide proactive, pre-emptive and best in class service

Ability to lead teams through transformation and continuous change

Capability to drive personal development across a large team and push continuous improvement for our processes and procedures.

Makes right judgments about where to focus and provide strong visible leadership, and where to manage with a light hand

Ability to process complex ideas and think logically; perceives and understands others

Possesses the ability to take well-evaluated risks and be audacious in making decisions and taking action

Proven ability to execute plans under difficult circumstances; confronts and resolves conflict; demonstrates high energy

Acts with integrity and takes responsibility for own actions and responses

Knowledge and experience of best in class service

Familiarity with collaborative ways of working and how to manage and motivate cross-functional teams

Knowledgeable in business strategy and the drivers of organisational performance, including people drivers of performance and financial literacy (e.g. business KPIs, business cases)

Experience You’d Be Expected To Have

ITIL foundation as a minimum

Strong experience of technically supporting a 24/7 live operations in a managed services arena

In depth knowledge of managed customer solutions across all the data networking technology towers utilising a host of 3rd parties and suppliers

In depth understanding of data network technologies (Cisco, Aruba, Juniper etc) technologies / emerging technologies across the full IT spectrum.

About Us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.